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Customer Service Manager

Location:
Norman, OK
Posted:
July 28, 2017

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Resume:

Alexis N. Vinavong

*** ******* *** ******, ** ***69 Cellular: 405-***-**** Email: ac1jk8@r.postjobfree.com

Objective

I desire a position of increasing and competitive responsibility, where my experiences, varied skills, education, and unique qualities can be used to make the prospective company and myself successful. I take pride and initiative in my daily life and work, by being patient with solid communication and multitasking abilities. I have the knowledge needed to handle the rigors and demands of the position, a natural ability to interact with a wide range of personalities and consistent track record of good customer service.

Professional Experience & Past Employment

*Nanny for the Wu Family

Nanny – August 2016 to present, Manager/Mother: Michelle Wu 405-***-****

Picking up children from elementary school and taking them to their afterschool programs.

Making sure the children are fed and nourished before afterschool programs.

Helping children with homework before bed.

*Eye Care Oklahoma, 2909 S. Telephone Rd. Moore, OK 73160

Receptionist – November 2015 to June 2016, Manager: David 405-***-****

Performs receptionist and office support activities for multiple patients. Duties may include fielding telephone calls, receiving and directing patients, word processing, filing, and faxing.

Resolves receptionist problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Completes operational requirements by scheduling and assigning receptionist projects; expediting work results. Contributes to team effort by accomplishing related results as needed.

*Service Station Bar & Grille, 502 S Webster Avenue, Norman, OK 73069

Server/Bartender – June 2014 to November 2015, Manager: Jeff Crabtree 405-***-****

Provide Customer Service Duties, by way of:

Greeting patrons once they are seated, presenting menus to customers, explaining menu items to customers, answering questions from patrons about food and beverages, sharing information with customers about the status of their orders, refilling customer drink orders throughout the meal, finding out if customers need additional items, verifying that customers are satisfied with their orders

Provide Sales Duties, by way of:

Taking food and drink orders, up-selling additional food and beverage products to patrons, entering each item ordered into restaurant register system, delivering checks to customers, accepting payment for the meal

Provide Operations Duties, by way of:

Communicating customer orders to kitchen staff, ensuring that customer orders are assembled properly in the kitchen, delivering orders to customers, removing empty plates, used silverware, and soiled napkins from tables, determining when customers have completed the meal, attending scheduled team or shift meetings and training new food servers

*Burgess Testing and Engineering, 809 NW 34th Street, Moore, OK 73160,

Administrative Assistant – May 2013 to June 2014, Manager: Nikki Smith, 405-***-****

Performs administrative and office support activities for multiple engineers. Duties may include fielding telephone calls, receiving and directing visitors, word processing, filing, and faxing.

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Completes operational requirements by scheduling and assigning administrative projects; expediting work results. Contributes to team effort by accomplishing related results as needed.

*Walmart Neighborhood Market, 1500 SW 59th Street, Oklahoma City, OK 73119

Pharmacy Technician - May 2012 - May 2013, Manager: Hung Tran 405-***-****

Receive written prescription and/or refill requests and verify that information is complete and accurate

Maintain proper storage and security conditions for drugs. Stocked and cleaned medication shelves as needed.

Under Pharmacist supervision, fill bottles with prescribed medications and type and affix labels, in a timely, friendly and orderly manner.

Assist customers by answering simple questions, locating items or referring them to the pharmacist for medication information.

Price and file prescriptions that have been filled.

Education & Professional Development

Radiology-Nuclear Medicine, Oklahoma State University OKC, Oklahoma City, OK, May 2016 to current

Pre-Pharmacy, Oklahoma City Community College, Oklahoma City, OK, August 2011 to May 2012

Norman North High School, Norman, OK 73069, Standard, Graduated May 2011

Applications & Business Expertise

Computer skills: Microsoft Office Software-Word, Excel, Access, Publisher, Outlook,

Additional skills and clerical: General Office, Copier, Fax, Multi-phones lines, Data Entry, Typing 50 wpm, 10 Key Calculator

Reference(s) available upon request



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