Customer Service Sales

Shaunna Campbell

**** ***** **. * Houston, Tx ***16 * 832-***-**** * *********@*****.***

PROFESSIONAL SUMMARY

To secure a position that allows an opportunity to utilize and provide excellent customer service

Supporting executive management professionals.

PERSONAL STRENGTHS

Superb customer service skills; Able to stay calm in difficult situations; Highly dependable; Strong attention to detail; Willing to help others out without being asked

EMPLOYMENT HISTORY

2014 to Present Burlington Coat Factory Houston, Tx

Customer Service Supervisor

Communicate with employees to keep them informed of corporate procedures

Provide employees with verbal recognition, direction and support

Listen to comments, criticisms, and feedback from customers

Conduct retail inventory

2011 to 2013 (Seasonal) Macy’s Houston, Tx

Sales Associate

Welcoming customers to the store and answering their questions

Assessing customers’ needs and providing assistance and information on product

Features

Ensuring high levels of customer satisfaction through excellent sales service

2009 to 2010 (Seasonal) Macy’s Houston, Tx

Sales Associate

Welcoming customers to the store and answering their questions

Assessing customers’ needs and providing assistance and information on product

Features

Ensuring high levels of customer satisfaction through excellent sales service

2008 to 2009 TJ Max Houston, Tx

Sales Associate

Assisting customers

In charge of stocking new merchandise for the department

Promoting new products and discounts

Attaining sales targets

2006 to 2008 Soluna Café and Bakery Houston, Tx

Cashier

Service medical staff customer

Prepare specialty coffees

Cashier for the café

2003 to 2006 Armark Sports Services Houston, Tx

Cashier

Check out and service customers for the games and events at the Minute Maid Park

Conduct Inventory for various checkout stands

2001 to 2003 Dollar Store Houston, Tx

Cashier

Customer check out for the discount store

Assist customers in the decision of purchase needs

1999 to 2001 Steak –N- Ale Restaurant Houston, Tx

Hostess

In charge of greeting and seating customers

Manage the incoming phone calls and making reservations

Ensuring the needs of the guest are met while waiting

1997 to 1999 Disney Store-Galleria Houston, Tx

Sales Associate

Assisting customers with purchase

Stocking new merchandise for the department

Solve dilemmas about sales and discounts

1996 to 1997 Macy’s – Galleria Houston, Tx

Sales Associate

Assisting customers in the Home Furnishing Department

In charge of stocking new merchandise for the department

Promoting new products and discounts

Attaining sales targets

EDUCATION

June 1996 Lamar High School Houston, Texas

May 1997-2002 Houston Community College Houston

Skills

Texas Skills Computer Proficiency (Moderate)

10-Key by Touch

Proficient Organizational Skills

Strong Customer Relations Skills

References upon request

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