Customer Service Manager
Resume:
MARCUS HARRIS
Florissant, MO 63033
******.********@*******.***
SUMMARY
Self-motivated student with progressive customer service experience and entry level management. Effective leadership and problem-solving skills used to deliver business results and satisfaction among employees and customers. Seeking to gain professional skills in a large organization to display interests in engineering, logistics, and technology.
EDUCATION
St. Louis Community College at Florissant Valley, GPA 3.0
General Transfer Studies, May 2018
EXPERIENCE
Kentucky Fried Chicken May 2015- Present
Assistant Manager/General Manager St. Louis, MO
Manage daily store operations by ensuring accurate processes and transactions
Create weekly team member schedules by assigning shifts and rotations
Perform inventory ordering and unloading shipments upon arrival
Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
Attend stewardship meetings and presentations to enhance store productivity
Conduct inventory, truck loading assignments, and new-hire training
Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Ensures maintenance of equipment, facility, and grounds using a preventative maintenance program
Kentucky Fried Chicken July 2014- May 2015
Team Member St. Louis, MO
Managed the cash register and carried out customer inquiries with a positive attitude
Maintained a clean, friendly environment by adhering to safety and sanitation regulations
Used attention to detail, time management and accuracy to fulfill customer orders
Drake Construction, LLC May 2013 –July 2013
Construction Crew Member Chicago, IL
Safely operated machinery to complete projects
Used technical skills to manually assemble and remodel home interior structures
Carried out specific protocol by supervisor in all assignments
LEADERSHIP
Junior Achievement – VP of Production October 2011- March 2016
Managed the accuracy and quality of production of the individual companies of students’ products
McCluer North High School Student Council – Secretary October 2015 – May 2016
Managed the documentation of meeting ideas, proposed events and decisions within the council
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