Customer Service Insurance

AUDREY L. EPPS

***** ** *** *****

Newberry, Fl *2669

Cell: 404-***-**** Email: ***********@*****.***

Professional Experience:

Cardiac and Vascular Institute

Patient Coordinator Gainesville, FL August 2016-June 20,2017

Schedule inpatient and outpatient procedure (Heart catherization and stent placement)

Schedule vascular surgeries for Physicians in patient.

Provide all administrative support to 11 physicians.

Communication with all patients before and during procedure.

Scanned disc for NF reginal Medical center.

Verify insurance and Authorization for procedure

Telephone communication throughout the institute

Assisted Cath Tech in the catherization lab

Children’s Healthcare Atlanta, GA January 2016-July 22, 2016

Resource Representative

Transfer and refer calls to appropriate dept.

Provides secretarial and administrative support to management staff or department by typing and editing correspondence, filing documents, scheduling appointments, and answering telephone. When appropriate, answers caller’s questions and provides requested information as necessary.

Provides customer service support to patients, guests, and staff by providing directions, paging requested individual(s), and distributing and collecting appropriate paperwork and forms as necessary.

Piedmont Transplant Services Atlanta, GA September 2012-May 2015

Physician Administrative Assistant

Receiving 90-100 patients daily and scheduling surgeries

Answering 200+ inbound calls a day on the Front Desk

Receive all new patient referrals, enter into EMR: Epic and TeleResults

Contact patients to schedule evaluations and surgeries

Receive all surgical/ procedure patients

Set up medical charts

Verify and obtain insurance authorizations

Organize and coordinate physicians/ medical director and physicians administrative needs

Coordinate multiple physicians calendars and patient appointments, surgeries and meetings

Distribute schedules, set up meetings

Supporting 3 Nephrologists and 1 Surgeon

Emory Healthcare Atlanta, GA October 2006 – June 2012

Surgery Scheduler

Check patients out, Utilize ICD-9, ICD-10 and CPT coding

Scheduled all surgeries supporting 2 surgeons

Answering 100+ inbound calls daily

Verifying and obtaining insurance authorization mostly over the phone and online

Itemize billing surgeries and submit to billing department in Hospital

Utilization pier to piers, facilitating 90 patients a day

Ancillary Scheduler

Handling 50-100 inbound calls daily

Scheduled all CT, MRI and Sleep Study, Audio testing

Precerts and coding for all procedures

Organize records and schedules in Excel spreadsheets

Order Pre-certified Medications

Medical Assistant (ENT)

Checking patients in and out, answering phones

Scheduling appointments

Inputting patient info into EMR system

Verifying and obtaining insurance authorizations or precerts

Stock Rooms, Clean and Processing Rooms, Sterilizing and Instrumenting Scopes

Medical Information Records, Place on spread sheet, order labs, order medications

Assisting physicians with patients

Education:

City College of Gainesville, FL

A.S. Allied Health Medical Assistant

HTC Coding and Billing for ENT

Contact this candidate