Sales Customer Service

PROFILE

BUSINESS DEVELOPMENT/ACCOUNT MANAGER/TECHNICAL SALES

Raw, Commodity, Specialty Chemical Ingredients Finished Consumer Products

Customer Focused Sales Professional with diverse experience in Raw Ingredients/Chemicals, Consumer and Brand Finished Products. Managed National/Regional Accounts for the 2nd Largest Food Manufacturer in the world. Strong history exceeding client expectations for scope, schedule, budget, quality, sales negotiation and inventory control.

CORE COMPETENCIES

Key Account Management • Customer Retention • Outside Sales • Contract Negotiations • Customer Loyalty • Meeting/ Exceeding Sales Goals • Client Strategist • Sales Forecasting & Analysis • Business Development • Strategic Partnerships • Strategic Planning • Market Research & Development • Market Penetration • Client Turnaround • Territory Planning • Tradeshow Presentation • Project Management • Exceptional Vendor and Client Relationships • Operations Management

PROFESSIONAL PERFORMANCE

SWEETENER SOLUTIONS Phoenix, AZ. 2016-Current

National Key Account Manager

Developed new business in the US market, utilizing strong relationships in a wide variety of Nutraceutical/Pharma, Food, Dairy, Beverage industries.

Maximizing market opportunities with raw-bulk ingredients, high-intensity, custom & proprietary blend sweeteners.

Partner with companies, manufacturers, distributors and co-packers offering innovative solution to meet customers’ needs and business objectives, with a professional and personal customer service.

Responsible for implementing POS, tradeshows, seminars to capture new opportunities in the US. Implement CRM data for future marketing.

Partner with supply chain, management, operations, QA, QC, to execute supply and demand in new market.

LMAB SOLUTIONS LLC Phoenix, AZ 2014-2016

Technical Business Development/Account Manager Southwest Territory

• Develop new contracts with manufactures, consulting and contracting ingredients/chemicals, Specialty finished

products. Import raw ingredients and provide technical sales with multiple companies with Nutraceutical, Agriculture, Food, Personal Care, Industrial industries.

Develop new business relationships in the United States with Nutraceutical, Personal Care and food product lines. Utilizing Manufacture’s, Professional Naturopath, MD Doctors, Vitamin Stores, Health Food Stores, Regional Chain Stores and National Accounts.

Partner with supply chain, management, operations, QA, QC, to execute supply and demand in new market.

Responsible for implementing POS, tradeshows, seminars to capture new opportunities in the US. Implement CRM data for future marketing.

Prospect, develop new territory and close new acquired business by building strong business relationships with detailed customer service.

Implement sales strategy, CRM, presentations for Nutraceutical, Agriculture and Personal Care line in US market. Developed new business relationship with new products to market.

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NORMAN, FOX & CO. Phoenix, AZ 2012-2014

Account Manager Southwest Territory

Developed business in the SW market selling raw ingredients and chemicals in the Personal Care/Cosmetic’s, H, I & I, Agricultural, Nutraceutical, Food, Water Treatment, Electronics, and Paint & Coating Industries.

Generated over $2 million in new sales by re-partnering with previous customer.

Develop new customers, retain existing customers with new product lines, regain lost business, and maintain frequent sales price changes.

Uncovered new business opportunity winning 10+ truckloads per month for three new products; first time in AZ market.

Inventory management; partnered with customer service to resolve issues; physically visited customers to identify new business opportunities, technical sales.

VIVION INC. Phoenix, AZ 2008- 2012

Account Manager Southwest Territory

Developed new business in Arizona and New Mexico selling raw ingredients and chemicals in the Nutraceutical, Food, Personal Care/Cosmetic, and Agricultural.

Earned new sales by building strong relationships, discovered needs, implemented sales solutions and technical support.

Managed SW territory forecasted monthly volume requirements; identified business opportunity; established solid relationship with potential customers; negotiated with large customer on four truckloads per month.

Locked out all competition for four years through solid long-term partnerships.

Developed new customers; regain lost business; maintain frequent sales price changes; generate weekly reports.

Managed all forecasting; purchasing; inventory control based on customer needs; entering information into CRM; take customers PO’s to ensure accurate inventory levels at local warehouse were maintained; collaborate with customer services.

IOI PAY Phoenix, AZ 2007- 2008 Professional Sales Representative

•Support businesses of all sizes to maximize their efficiency by streamlining their payroll process and Human Resources solutions.

•Analyzed clients’ needs to customize packages helping to streamline their payroll, human resource services and benefit administration

•Actively networked through cold called and tele-prospected to acquire new clients; conducted presentations to prospects educating them in how to be more efficient with human resources and payroll.

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BUSINESS IMAGING SYSTEMS Phoenix, AZ 2004-2007 Account Manager

Direct Sales to businesses in designated territory, selling Konica Minolta/Toshiba multifunction copy equipment and document storage solutions; provided hardware and software solution, educated and consulted to business owner’s to make a good decision on a multifunction machine; developed long lasting trustworthy relationships with clients.

Cold called in the downtown market, implemented presentation, pricing for customer’s; negotiated entire sales from equipment and amount of copies in contract; entered information in the CRM pipeline; report to Sale Manager and Director of Sale Manager of progress of sales.

UNILEVER/BESTFOODS OF NORTH AMERICA Des Moines, IA 1992-2004

Senior Business Developer/Senior Operator Account Manager

Earned MVP awards by exceeding annual goals for over 10 consecutive years.

Strategically developed more business; established long lasting client based with on-going customer satisfaction; consistently exceeded goals.

Achieved 150% of annual set goal in the 1st quarter with new project campaign.

Exceeded first year sales goal by $2 million

Direct sales activity on key accounts ($500,000 to $4 million annual volume)

Partnered with Market Managers, sales manager, customer service to develop new business and maintain company’s brand. Called on colleges, universities, regional chain to penetrate new business.

Contacted distributors, place PO’s for Truckloads of company brand products, entered information daily into CRM pipeline, Worked with Market Managers, sales manager, customer service to develop new business and maintain company’s brand. Called on colleges, universities, regional chain to penetrate new business.

LEADERSHIP AND VOLUNTEER EXPERIENCE

*Institute of Food Technology (IFT) for the Cactus Section in Arizona

Current Member at large

Chair 2011-2012, Chair Elect 2012-2013, Membership Chair 2009-2012

Implemented Supplier’s Night tradeshow Committee Chair for this event since 2012

IFT National Advisory Board Committee since 2011

*Special Olympic mentor since 2000

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