Project Management Technical Support

Steve Court

HealthCare IT Specialist with Project Management Skills

520-***-**** ***.*****@*****.*** 7885 S Claremon Avenue

Tucson, AZ, 85747.

PROFILE

Dynamic, results-oriented IT professional with over 20 years experience in the healthcare industry managing information on multiple platforms. Resourceful team player developing quality practices, procedures and supporting clients on site or remotely. Results-driven executive with excellent communication skills that build trust and integrity through good internal and external relationships who is highly focused on adding value to organizations through engaging in innovation, project management and project coordination. Problem solver, with demonstrated analytical skills who is able to self-manage time, prioritize tasks, deliver tasks on time and with the ability to effectively manage multiple complex projects at a time.

Core Competencies:

Healthcare Information

Instructor Led-Training

Process Improvements

Quality Assurance

Project Management

Lean 6 Sigma

MUMPS/Cashe'

Systems Analysis

Meaningful Use

Software Life Cycle

ISO 9001

EHR

Crystal Reports

Communication

Software Implementation

Key Expertise & Technical Skills:

More than 20 years experience in developing technical support and systems solutions for a wide range of users in the healthcare sector with an in-depth understanding of project management methodologies.

Expertise in all facets of software integration for the healthcare industry, including Reference Laboratory Interface and installing and configuring software solutions, ensuring projects are properly implemented following industry best practices.

Effective leader who displays an outstanding ability to provide technical support/data services in healthcare information systems, database migration and information technology project management, while collaborating with clients and key management to ensure all goals are aligned and met.

Strong organizational and time management skills, excellent communicator who works well in a dynamic, fast-paced environment and who can multi-task on several projects simultaneously with on time and on budget results.

Business oriented problem solver with outstanding project management abilities who has experience and training in Meaningful use, Lean Six Sigma Green Belt, among others.

Skilled in building relations, facilitating cohesion among teams and communicating effectively across all audiences from clients to management; identifying patterns and processes to create logical business solutions.

Operating Systems/Software: Windows, Unix, Linux, Ensemble, Windows Server, Microsoft Suite, Visio, MUMPS/Cashe', LAN/WAN/VPN Network Implementation/troubleshooting.

PROFESSIONAL EXPERIENCE

Reference Laboratory Implementation Specialist. Indian Healthcare Service/Cimarron Medical Informatics. 2010-2017

Cimarron Medical Informatics is a health and allied service in Tucson, Arizona providing contract service's for IHS. The company provides informatics solutions to diverse government organizations.

The Indian Health Service (IHS) is an operating division within the U.S. Department of Health and Human Services(HHS). IHS is responsible for providing medical and public health services to members of federally recognized Tribes and Alaska Natives at 33 hospitals, 59 health centers, and 50 health stations utilizing Resource Patient Management System(RPMS).

Accountable for managing and delivering high-quality software implementations to meet client expectations, maintaining effective communications with new customers and being the first-tier resource during installations for investigating and resolving functional and technical processing issues.

Manage implementations and trainings:

Participated in $1.3 ml contract to implement/project manage over 75+ various Reference Laboratory Interfaces at

client sites providing services for the Resource Patient Management System(RPMS).

Strategically building databases and a variety of user menus in EHR, testing interfaces from client to vendor,

providing primary support contact and conducting both staff and client trainings.

Applying project management skills to effectively mitigate negative schedule impacts to government contracted

timelines.

Effectively worked at client sites to meet meaningful use objectives, participating in software release enterprise

performance life cycle testing/troubleshooting.

Efficiently developed a library of User, Test plans, troubleshooting documentation that is widely used throughout the organization that maintained very high client satisfaction ratings.

User Support Specialist. Indian Healthcare Service/Chickasaw Nations Industries. 2009-2010

The Indian Health Service (IHS) is an operating division within the U.S. Department of Health and Human Services. IHS is responsible for providing medical and public health services to members of federally recognized Tribes and Alaska Natives at 33 hospitals, 59 health centers, and 50 health stations.

Responsible for providing primary support to end user applications, implementing diverse laboratory interfaces and support users.

Provided first-class support:

Contractor with Chickasaw Nation Industries, Inc. providing service for the IHS Resource Patient Management

System (RPMS), modeled after the Veteran’s Administration Vista System.

Implemented, supported, and trained users and developers on the Laboratory portion of RPMS. Optimized the

Lab package for integration into the Electronic Health Record (EHR).

Built menus and orders within the EHR.

Analyzed and resolved problems and workflows to allow optimal use of the EHR/Lab/RPMS system.

Traveled to remote areas to assist small clinics and large facilities with the Lab and EHR package, managing

trainings.

Product Support Lead. Sunquest Information Systems. 2003-2009

Sunquest is the leader in laboratory and diagnostic information systems supporting 1700+ laboratories across the world.

Accountable for providing primary support for all laboratory applications, Responsible for gathering, analyzing, and reporting information related to support processes and relevant support volumes.

Prepared and conducted new product or upgrade training for clients, supporting staff.

Created projects and responses for the FDA as a full-time member of the FDA response team.

Routinely created reports for management using Crystal Reports, Access, MS Suite, Excel, Visio.

Engaged multi-disciplinary teams to implement improvements and prepare for future tools integration.

Delivered summary reports on various processes, including volume analysis, forecasting and incident rate.

Provided analysis and reporting to develop and improve processes that support the business objectives.

OTHER PROFESSIONAL EXPERIENCE

Senior Support Analyst. Sunquest Information Systems. 2001-2003

Client Advocate Lead. Sunquest Information Systems. 1996-2001

Client Support Analyst. Sunquest Information Systems. 1991-1996

EDUCATION & OTHERS

Business Management. De Anza College

PMP Certification- In Process

References available upon request.

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