Customer Service Manager

Larry Crow

**** ******** **. **********, ** *****

***********@*****.***

Phone: 724-***-****

Service Manager Bridgeville, PA

VALLEY TIRE COMPANY March 2013 / Present

Manage both Service and Warehousing Departments. Manage center in absence of General Manager.

Direct supervision, development and staffing of 15+ full time employees within the service and warehouse departments

Strengthen the company’s reputation by providing quality technical explanations and resolving product disputes

Ensure companywide understanding and adherence to safety policies and procedures

Maintain regulatory documentation for safety policy and procedural audits.

Detailed reinforcement that all company employees are compliant with governmental policies

Development of proactive plan for continual education of company employees

Reactive mitigation planning to address areas of risk that fall outside of the company’s safety standards

Manage inventory levels within the key performance indicators (KPI) for company inventory standards

Develop quarterly and yearly company inventory standards

Direct all ordering, planning and logistical tracking of both inbound and outbound merchandise

Direct driver logistics for all daily inbound and outbound deliveries

Foster teamwork that motivates employees to achieve their highest potential

Auto Parts Pro Pittsburgh, Pa

ADVANCED AUTO PARTS August 2012 / March 2013

Shift Manager for five to ten hourly associates. Point of contact for customer questions and complaints.

Proactive and reactive customer service support both in-person and via teleconference

Direct employee supervision, coaching and development of staff

Management of store banking, P&L, and inventory loss prevention strategies

Developing, maintaining and reporting of sales related KPI’s

Coordination and support of inbound and outbound merchandise logistics

Execution of store opening and closing procedures

Service Manager Bridgeville, Pa

VALLEY TIRE COMPANY February 2005 / August 2012

Manage Service Department, Manage Center in absence of General Manager.

First point of contact supervision of 15+ full time employees within the customer service department

Management of inbound and outbound merchandise logistics

EDUCATION

CALIFORNIA UNIVERSITY OF PENNSYLVANIA

Bachelor of Science in Criminal Justice, Graduated 2007 with 3.2 GPA

SKILLS

Microsoft office products and Oracle warehouse management tools

Franklin Covey Leadership trainee

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