Eunice R. Hansen

**** **** ***** ***** ********, MN 55129

ac1jhr@r.postjobfree.com

612-***-****

Professional Profile:

A widely accomplished, results-oriented business professional and change agent with a passion for building relationships and exceeding client and management expectations. History of implementing winning strategies in start-up, growth, mature and turnaround environments. A creative thinker, problem solver and decision maker who can align strategic business plans with client’s goals and objectives.

Areas of Expertise:

Multi-Site Operations Management

Project Management

P&L Management

Account Development and Retention

Change Management

Budgeting and Forecasting

Sales and Sales Management

Statistical Analysis

Vendor Selection & Performance

Contract Negotiations and Management

Process Analysis and Redesign

Cross Functional Team Leadership

Marketing and Sales Strategies

Data, Market and Root Cause Analysis

Staff Development/Motivation

Professional Experience:

PeopleScout - Senior Managing Director, Managing Director 2012 to 2017

Led, directed and implemented multiple Managed Service Provider (MSP) Operations for client’s global contingent workforce programs. Authored and drove business models, plans and strategies to position company as a provider of value added strategic outsourcing solutions beyond price.

Developed and delivered presentations and solution proposals leveraging data analytics collected through the use of multiple SaaS products that decreased absenteeism by 26%, decreased negative turnover by 57% and increase customer satisfaction by 12%.

Led and directed vendor relationships, negotiations, issue resolution and development. Evaluated, measured and benchmarked vendor performance and contract compliance that results in a 26% cost savings for client.

Managed the customization and design of SaaS products to meet client’s changing business needs, evaluated gaps for modifications and customizations that streamlined the requisition–to-hire time by 10.5 days while maintaining a 99% order fill rate.

Created, led and executed complex project plans for new site implementations, vendor performance, the redesign and enhancement of SaaS products and numerous customized workplace solutions within or under timeframe and budget.

Led and directed Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s) that met and/or exceeded client expectations.

Adecco – Branch Manager 2004 to 2012

Devised, drove and implemented strategic business/sales plans for multiple branch and on-site operations, performance continuously rewarded with top honors within the company.

Mentored, trained and empowered a team of recruiters. Derived and measured recruiting strategy metrics to track and measure team’s performance to ensure delivery. Developed, led and implemented innovative recruiting strategies, processes and procedures that increased top line sales over 300%.

Led and directed sales efforts and teams in assigned territories. Built repeat and referral business, authored requests for proposals (RFP’s) prepared pricing strategies, proformas and negotiated contracts. Created and executed innovative marketing strategies, market research and competitor analysis, validated market potential through focus groups and customer interviews that increased revenue by 500%.

Coached, consulted and collaborated with Executive Management and HR on staffing processes, sourcing strategies and talent assessments. Executed new processes and procedures that decreased retraining cost by 57%, decreased turnover by 27% and increased client satisfaction ratings by 8%.

Led and managed Human Resources functions to include assessment, selection, evaluations, terminations, pre-employment screening, unemployment, workers compensation, OSHA regulations and record management that eliminated costly lawsuits and employee grievances for both employer and clients.

Produced and evaluated P&L performance, conducted profitability analysis, led and directed necessary changes, accelerating the ROS by 250%.

Medical Staffing Network – Area Manager 2002 to 2004

Led and directed ten branch locations across the country. Developed, drove and implemented strategic business plans. Motivated and mentored branch teams, implemented continuous improvement of operational processes and standards that increased productivity, efficiency and profitability.

Led strategic and fiscal planning, conducted market research to ascertain needs and demands of clients, directed and implemented new business line developed at Intrepid across all branch locations and developed and implemented a cross selling program that increased top line sales by 300%.

Supported, developed and coached a team of recruiters, developed and executed new sourcing strategies to generate candidate pipelines, benchmarked and leveraged best practices that exceeded client's goals, objectives, and timelines.

Evaluated P&L performance, conducted profitability analysis, authored RFP's, prepared quotes, and led national contract negotiations that accelerated the ROS by 300%.

Intrepid USA – Area Manager 2001 to 2002

Developed vision, leadership and strategic business plans for eight branch locations that were purchased in bankruptcy. Built, mentored, trained and motivated new recruitment and sales teams. Drove and implemented detailed project plans bringing all offices to a profitable state.

Conducted market research, validated market potential, conceived, branded and launched a new product line that resulted in a model for implementation nationally. Conceived and executed marketing programs, developed brand strategies, authored RFP’s, prepared pricing strategies, negotiated and closed contracts that increased revenue by 700%.

Built and executed talent acquisition strategies to support and align with staffing objectives and new product line. Defined critical success measures and tracked progress against key measures to ensure success.

Developed budgets, forecasts and proformas. Led, managed and evaluated P&L performance that accelerated the EBITA by 800%.

ProStaff – Residential Manager 1999 to 2001

Led, directed and implemented the successful start-up of several new on-site locations. Created a model and project plan for roll outs nationally.

Spherion - Regional Director, Area Manager and Branch Manager 1994 to 1999

Led and directed multiple on-site locations for client’s contingent workforce. Built, mentored and trained on-site teams. Developed and implemented innovative recruiting strategies, processes and procedures, directed full cycle recruiting plans for exempt and non-exempt professionals.

Led, directed and implemented the successful start-up of several new operating locations and innovative product lines which resulted in a model for implementing new locations and product lines nationally. Conducted monthly national on-site manager training.

Managed and directed concept-to-launch customized software enhancements that aligned business goals and objectives with technology solutions. Gathered, developed and authored software enhancements from internal and external stakeholders, evangelized the enhanced product vision and built roadmap, served as liaison between development team and internal/external clients, oversaw acceptance/manager validation testing and led national rollout on-time and within budget.

Selected and served on task force that created and implemented the company's ISO 9001 Quality Assurance System, which improved the company's productivity, operational effectiveness and service delivery cycle.

Managed, developed and oversaw operational budgets and sales forecasts. Evaluated P&L performance and conducted financial analysis. Developed and executed strategies and solutions to enhance overall profitability that was rewarded several years running with the President’s Circle of Excellence Award.

Education:

University of Minnesota, Minneapolis, Minnesota

B.S. (Triple Major) Training and Development, Agricultural Economic and Rhetoric

Professional of Human Resources Certification (PHR), 1997

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