Financial industry investment services SME

DOREEN KADEN

Schaumburg, IL, *****

******.*@*******.*** https://www.linkedin.com/in/doreenkaden 847-***-****

SENIOR GMI SUPPORT ANALYST

PROFILE

Accomplished financial industry professional in the global Exchange-traded-derivatives-industry with extensive experience in all aspects of FIS/Sungard - GMI, AS400/iseries UBIX, back office and trading floor operations. Relate well with all departments and personnel increasing the overall productivity and accuracy in a fast-paced and ever changing environment. Exceptional ability to analyze, organize and prioritize.

SKILLS

Data Management

Operations Management

Help Desk Management

Clearing System Conversions

Disaster Recovery

Project Management

Business Process Improvement

Executive Reporting

P& L Reconciliation

Escalation Resolution

Procedural Development

Procedural Documentation

SQL

CL/RPG

UAT Testing

Customer Service

Training

Risk Reduction

AS400/I Series

Margin Analysis

PROFESSIONAL WORK EXPERIENCE

JP MORGAN CHASE, Chicago, IL 2014 – 2017

GMI Application support/Data Management, 4/2015-4/2017 (Full-time)

GMI Application support/Data Management, 6/2014-4/2015 (Contractor)

Support maintenance of all reference data in GMI and custom processes.

Consistently meet Service Level Agreement targets while managing electronic help desk.

Ensure quality software releases, performing testing on impact of changes within GMI and custom processes.

Troubleshoot user issues and daily margin errors, analyzing root cause and taking corrective actions in collaboration with internal departments, Exchanges, and SunGard.

Teach GMI/FIS applications to global teams in London, Buenos Aries and India, and internal systems and applications

for data management.

Improve workflow by creating queries, job schedules and reports for internal departments.

Produce regulatory reports for senior executives using query.

Meet with upper Management to insure business needs are met and process improvement.

FFASTFILL CONSULTING/Formerly WTD 2009-2015

GMI Support Analyst

Provided support on GMI application, AS400/ISERIES and custom processes for implementations and production involving Clearing/ Operations, Client Services, Finance, Commission/fees, Risk, Treasury, Margins and New Accounts. Supported all GMI users for access, menus and user end-issues. Communicated with internal departments, exchanges and SunGard.

Instrumental in approving quality software releases. Completed testing for new programs and annual GMI software distribution release for all business requirements and exchange initiatives.

Provide support on AS400/ISERIES. Create/update CL/RPG, Night batches (mains), job schedules, menus and USERS.

Efficiently managed internal electronic help desk. Ensured all GMI related issues were entered, completed, closed or assigned to appropriate analyst.

Consulted with various clients concerning GMI issues and applications.

Manage SunGard CDB/CSB’s. Tested CSB’s when needed. Managed CDB and CSB spread sheet.

Contributed to significant business process improvements involving customer gross margin, KCBOT move and defining client business needs.

DOREEN KADEN ******.*@*******.***

NEWEDGE GROUP, (Formerly FIMAT Facilities Management), Chicago, IL 2006–2009

GMI Support Analyst

Supported all GMI users and global clients’ functions for global exchanges and clients including margins, commission and fees, exchange reporting, reconciliations, and client statement issues. Primarily responsible for USA and Asia. Liaison with internal departments, exchanges and SunGard reps.

Consistently met SLA agreement for electronic help desk, ensuring all USA & Asia issues were tracked, completed, or assigned to appropriate technical analyst.

Validated quality software releases, testing new programs and annual GMI software distribution release for trade load testing and business requirements.

Produced management metrics and reports, assessing business impact and documented USA corporate actions. Created management reports from internal electronic help desk to monitor staff and workload.

Guaranteed security controls and compliance, maintaining user authority per user/firm requirements.

Trained and supported first level support and new hires for second level duties.

FIRST CONTINENTAL TRADING GROUP, Chicago, IL 1990-2006

Clearing Manager/Assistant Operations Manager

Reported to VP of Operations. Accountable for timely and accurate reconciliation of all positions and money for global Exchange. Communicated with Customers and Proprietary Trading Staff. Managed Exchange exercise and assignment process and Exchange delivery process. Responsible for all give ups/claims. Primary contact for all compliance issues.

Analyzed and discovered outstanding reconciling item of $1M in one day. Led special projects for senior management, traders and customers.

Executed system conversions, maintaining UBITRADE/SUNGARD/GMI clearing system. Managed clearing system upgrades between development and production.

Spearheaded success of three separate mission critical system conversions by developing or creating all reconciliation and clearing reports.

Mitigated risk for disaster recovery, developing and documenting operational procedures and internal controls. Member of Disaster Recover Team.

Reconciled Trader P&L to internal general ledger. Researched and resolved statement, margins, commission, fee, and regulatory issues to ensure client accuracy and compliance with Exchanges.

Supervised out Trade Clerks, Data Entry, and Balancing. Reconciled margin requirements with clearing Broker to guarantee accuracy.

Facilitated smooth work flows by developing and fostering relationships with all departments.

EDUCATION

Wright JR. College General Studies

Exchange classes and seminars

SunGard/GMI various training classes

SOFTWARE

Exchange Systems

Clearing 21,TESS, GUS, CME Portal, MERC3270

Internal

JIRA, Lotus, PS SOFT IDASH OTM

Clearing Systems

UBIX, GMI/SunGard

Microsoft Office Company

Proficient Word and Excel

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