Customer Service Representative

ERMA WHITE

Home: 940-***-****

********@*****.***

Offering over 25 years experience and comprehensive background in Inventory Control, Purchasing/Production Control, administrative, leadership. Ability to thoroughly research, analyze situations, dependable trustworthy, detailed-oriented, develop great rapport with co-workers, and bring projects to completion under budget deadline SAP, Outlook, MSWord, MSExcel, Powerpoint

(beginner)

11/2009 to 12/2015

American Airlines - Ft. Worth, US, TX

Supervisor Supply Services Stores.

Supervisor Supply Services Stores, 11/2009 to 12/2015 American Airlines - Ft Worth, TX

Supervise through crew chiefs, 25 stock clerks to maintain and kit supply parts for aircraft engines, continually organize and schedule job assignments, provided technical guidance, training, support and motivate employees, work from various reports, was responsible for shift and VC bidding, AutoTA, Grievance, administers PPC and attendance control effectively, thorough knowledge of TWU Title V Contract, enforce policies, procedures, rules, capability to handle multiple project concurrently Material Planner, 01/2000

American Airlines - Ft Worth, TX

Material Planner Production Control, 01/2000 to 11/2009 American Airlines - Ft Worth, TX

Responsible for meeting Rolls-Royce RB211-535, Trent engine built schedules within company and FAA requirements. Assist crew chief with execution of parts through repair cycles and establish workload priorities for repair of individual parts to meet engine production, Monitor shop orders, expedite internal/external AOG's, monitor shop pools within budget guide lines, all parts off load, generate SAP reports and status,

Purchasing Assistance, Purchasing Department, 04/1997 to 01/2000 American Airlines - Fort Worth, TX

Provided primary administrative support to Purchasing Analysts, support including screening calls, taking messages, processing purchase orders, generating reports, coordinating and prioritizing meetings and appointments/calendar, coordinates material movements between warehouse/storeroom, shipping, receiving and production area, greet Suppliers, determine nature/purpose of visit, perform all other office task, ensure Suppliers compliance with repair/lead time and delivery contracts

Service Representative, ME Inventory Control, 03/1989 to 12/1997 American Airlines - Ft Worth, TX

Performs customer service internal/external, planning activities with supporting production, work closely with all levels of Management, operational personal and approved Suppliers, issue purchase SUMMARY

SKILLS

EXPERIENCE

orders needed to meet user requirements, check/receipt/invoice making sure of correct issue, screen calls, generate reports, take messages, strong communication skills, excellent interpersonal skills, strong aptitude for problem solving, high level of initiative and integrity, pay close to detail Diploma

Inola - Inola, Oklahoma

Word Processing, 1988

Rogers State College - Claremore, Oklahoma, US

I received a certificate, it was a 6 month course, I took courses in Clerk Typist, at Tulsa Vo-Tech, in Tulsa OK in 1986, received certificate

Certificte Frontline Leader, March 26/2009

Roll-Royce Yellow Belt training M 18/2010

5S Department, Kaizen Events

30-hour OSHA Training June 8/2012

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

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