Manager Operator

Randa Mohamed Rashwan

**** ******* ****** **** ********* – Florida – 34747

Mobile: 407-***-****

Randa.rachwan @gmail.com

Qualifications & Achievements

•Over 15 years of tourism experience in agencies of tourism and hotels in Egypt .

•Marketing Manager in Time Share Company “Club La Costa “ based in Spain .

•Certified Portfolio Manager, CPM degree

•Successfully working in different job description in the field of tourism ; tour operators, planning department – reservation manager, assistant general manager – contacting manager .

•Fluently speak: Arabic, English, French all written and spoken

•Excel under constant pressure

Career objectives

Looking forward to join a leading profit driven organization where I can best exploit all the skills I acquired in tourism, translators, & marketing, along with professionals in the same industry.

Position responsibilities:

•Find suitable activities that help unemployed clients get off government aid & become self sufficient

•Develop working relations with clients and monitor their engagement progress to the offered programs & activities.

•Maintain accurate and timely case notes on all customer contacts & document activities.

•Exhibit considerable programmatic knowledge & assist in multiple phases of the application process

•Interview applicants for and recipients of CalWORKs programs.

•Explain rules, regulations, procedures, rights and responsibilities to applicants and recipients.

•Enter data accurately on-line onto one or more computerized systems. Utilize and understand various computer screens, and complete and review computer documents and

other forms.

•Asses for needed supportive services and submit appropriate referrals.

•Prepare clear, concise and accurate records, reports and statistics

•Refer applicants and recipients for mandated social services including work programs, mental health/substance abuse/domestic violence, provide information, and make routine referrals to resources available throughout the County and within the community.

•Attending Clients in English, French & Arabic.

•Immediate English to Arabic translation for seminars for various types of companies.

•Immediate Arabic to English translation for seminars for various types of companies

•Immediate translations Over The Phone both Arabic & French to English.

Ithaca Florida Tours JUL 2013 – MAR 2017

-Managed individual accounts

-Contracted international tour operators,

Travel Agency in Egypt JUL.2002 – MAR 2013

*Executive tour operator

-* Assistant Managing Director

-*contracting manager

Club la Costa ‘Time share in A RESORT IN SPAIN JAN 2000 - Jul 2002

Tele Marketing Manager

•Direct Contact with customers and provide them a brief introduction of our company .

•Ability to maintain a high level of world class customer .

•Preparing the technical analysis report

•Excellent telephone manner and listening skills .

Travel Agency in Cairo,Egypt Oct 1993 - Oct 1999

Tour operator

•Arrange program and itinerary for international Tour Operator .

•Provide them quotation and all services needed .

•Invoice them and finalize all documents for the account department.

Reservation agent at planning department.

•Responsible of provide all reservations ;accommodation in hotels and cruises for the entire company.

•Handle reservation at hotels as allotments or pre-paid rooms and our clients .

Travel Agency in Cairo,Egypt Oct 1993 - Oct 1999

Tour operator

•Arrange program and itinerary for international Tour Operator .

•Provide them quotation and all services needed .

•Invoice them and finalize all documents for the account department.

Reservation agent at planning department.

•Responsible of provide all reservations ;accommodation in hotels and cruises for the entire company.

•Handle reservation at hotels as allotments or pre-paid rooms and our clients .

Hotel Siag 5* in Egypt Dec 1990- Oct 1993

Tour coordinator

Business Nature & position responsibilities:

Greet and establish rapport with guest,current and prospective residents.

Complete and maintain resort record,,reports,and files.

Check guest in and out for their reservation, resolve all problems may occurred for guest .

Education

•Bachelors Degree in Arts & Letters, French section, SEP. 1981 – MAY 1985 Cairo faculty of Arts & Letters, Cairo, Egypt

Average grade: Good

•High school Diploma – Jun. 1996

College Saint Vincent de Paul C (college of the holy family), Cairo.

Languages

English Good written & spoken

Arabic Fluent written & spoken

French Fluent written & spoken

Computer skills

Excellent command of Microsoft Office package & Apple/Mac software systems

Contact this candidate