Data Entry Customer
Resume:
CYRA GRACE T. FAUSTO
# **** ****** **. ********, ******, Philippines 1008
Mobile Phone: (63-956*******
Email: ****************@*****.***
PROFILE:
> Self-motivated, diligent, ambitious who enjoys the challenge of learning and
discovering new things
> Pro-active and possesses extensive leadership qualities
> Technically proficient in Microsoft Office, Excel, Word and PowerPoint
PERSONAL INFORMATION:
Nickname : Cy
Birth Date : June 09, 1987
Gender : Female
Civil Status : Married
Citizenship : Filipino
Spouse name : Eduardo F. Fausto Jr.
Children's name : Kyle Kaizen T. Fausto & Kael Kaeden T. Fausto
Language spoken : Filipino & English
EDUCATION:
Tertiary: POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Sta. Mesa, Manila
2004 – 2008
Bachelor in Transportation Management
EMPLOYMENT BACKGROUND:
Company : AIG Shared Services Philippines
Position : Business Process Associate
Period of Work : December 05, 2016 - Present
Company : Concentrix (Formerly IBM Daksh Philippines)
Position : Data Analyst
Period of Work : October 2011 – October 2016
Job Description :
Processes customer complaints for the Insurance Policy provided by one of the largest bank in UK.
Maintains database by entering new and updated customer and account information.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete.
Creating different type of letters for the customer and third party acting on their behalf.
Secures information by completing database backups.
Maintains operations by following policies and procedures.
Maintains customer confidence and protects operations by keeping information confidential.
In charge in checking my co-teammates work to ensure the quality score of the team.
Responsible to do some ADHOC task if needed.
Achievements :
Top 1 agent for the month of April 2014
DEMIGOD (best agent) for the month of November 2015
Super Agent for the year of 2015
DEMIGOD (best agent) for the month of January 2016
DEMIGOD (best agent) for the month of February 2016
DEMIGOD (best agent) for the month of July 2016
Company : TMS Ship Agencies, Inc.
Position : Equipment and Control Staff
Period of Work : February 2011 – April 2011
Job Description :
Responsible in the monitoring of the departure and arrival of the client's container.
Updating the system for the movement of the container in a day-to-day basis.
Responsible in receiving of the container deposit refund.
Record all the billing statement received and transfer to accounting department.
Prepares various reports such as container movement report, container fees and charges report.
Performs day-to-day administrative functions and general office clerks but not limited to word processing, copying, filing, faxing, answering phone calls and data entry.
Company : Accenture
Position : Data Analyst
Period of Work : February 2010 – April 2010 (Trainee)
: May 2010 – January 2011 (Regular)
Job Description :
Responsible in handling customer application for the UK health insurance.
Enter customer's personal information, medical history and other input into the computer/system.
In charge in analyzing customer's information such as medical history following a predefined procedure provided by the clients.
Responsible for maintaining electronic records and logs.
Responsible for attending the calibration call between the UK clients for the updates and finalization of the process.
Secures information by completing database backups.
Maintains operations by following policies and procedures.
Maintains customer confidence and protects operations by keeping information confidential.
Achievements :
Assigned as Quality Apprentice
Company : J & J Travel and Tours, Inc.
Position : Ticketing and Reservation Officer
Period of Work : June 2008 – January 2010
Job Description :
Answers customer inquiries regarding such information as schedules, accommodation procedures and policies of the airlines and hotels.
Responsible for the reservations and book travel tickets for customers and guests.
Assemble and issue required documentation such as tickets, travel insurance policies and itineraries.
Contact hotel, resort and airlines to obtain current promos and fares.
In charge in the production summary report of the company per week and per month.
Performs day-to-day administrative functions and general office clerks but not limited to word processing, copying, filing, faxing, answering phone calls and data entry.
Achievement :
Attended and passed a seminar with distinction
“Basic International Passenger Fares & Ticketing Course”
August 17-28, 2009 / Philippine Airlines Learning Center
CHARACTER REFERENCES:
Mrs. Shirley Lampinio-Hubilla Mr. Michael Cruz
Team Lead (Accenture) Team Lead (Concentrix)
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