Customer Service Project Management
Resume:
Heath Ferguson
Calhoun, GA 30701
Cell :706-***-****
********@*****.***
Professional Profile
Strong relationship building skills, networking, business and creative writing; areas of experience, include Maintenance and facilities management, project management, machine technician, process improvement, project life methodologies, client engagement, business analysis, spreadsheet development, creative problem solving, sales, customer service, counseling, recruiting, team concepts, meetings/event planning, training and public speaking, MS Office Proficient, AS400, SF.com, SharePoint and Visio.
Qualification
●Project management
●Facilities management
●Maintenance Management
●Preventative Maintenance
●Process improvement
●Business analysis
●Networking
●Team development
●Healthcare product organization
●Machine technician
●Outstanding interpersonal skills
●Excellent verbal communication
●MS Office Suite Proficient
Including MS SharePoint
●Strong writing skills
●Excellent team building skills
Relevant Experience/Job Progression
Quality Staffing –Senior Sales Rep
September 2016 – July 2017
Providing excellent customer service for the manufacturing industry
Apache Mills – Maintenance and Facilities Management
September 2014 – July 2016
Computerized Maintenance Management System (CMMS) – Delivered overall Project Management for the corporate initiative to implement CMMS achieving specific company goals: eliminating avoidable spending, invest in impactful “value add” systems to ensure substantial ROI; slashed $1.5 million maintenance repair and operations budget by 14%. Reduced parts inventory, streamlined purchasing and receiving procedures, while improving maintenance tech efficiency rate from 49% to 71% wrench time.
Responsibilities – Maintenance repair and operations to include Total Productive Maintenance (TPM), Overall Equipment Effectiveness (OEE), space management, material handling processes, utilities, EPA and EPD compliance program, OSHA and ISO compliance procedures, asset procurement, tracking and reporting, construction projects, infrastructure upgrades, security monitoring, overall facilities ascetics
Lift Truck Program – Led initiative to reduce lift truck annual repair cost from $344,000.00 to $116,000.00 in first year.
Facilities Energy Program – Converted standard facility lighting to LED, slashing annual energy, maintenance and material cost by $264,000.00.
MedAssets - Project Manager/Operational Excellence
ICD-10 PMO – Delivered overall Project Management (PMO) for the corporate initiative to transition 21 Revenue Cycle and Supply Chain Management impacted software products from ICD-9 to ICD-10 diagnosis and procedure codes as mandated by the Centers for Medicare & Medicaid Services. Established overarching leadership, guidance and control of multi-project efforts (tracking deliverables of 40+ resources) to achieve overall business transformational goals and ensure leadership and stakeholders stay continuously informed of project achievements, resources needed, decisions to be made, and risks to be mitigated
Developed the ICD-10 Compliance Toolkit providing relevant metrics and milestones for product progression and accurate reporting. Organized efforts and oversight to develop the ICD-10 Interdependency and Product Integration Maps to provide a holistic process view as well as detailed product dependency flow. PMO lead for designing and developing the ICD-10 compliance phase, tracking processes across all products, including: transitioning to operational and client engagement phase.
Results: Over 90% of all impacted products achieved internal compliance over 8 months ahead of schedule, successful transition into client engagement phase to provide ICD-10 education webinars for conversion readiness.
Coordinated MedAssets Healthcare Business Summit (HBS), the US Healthcare industry’s premier summit with over 4,000 attendees of US healthcare and hospital vendor leaders from across the country.
Results: Achieved HBS budget goal of $ 5.2 million, and targeted 4,400 attendees with almost 4,000 in actual attendance, providing healthcare educations sessions and leading industry best practices.
Led efforts for the inaugural MedAssets Hire Hero’s USA 5K Race, building volunteer teams, raising funds, and race day execution.
Results: Raised over $100,000 for Hire Heroes USA whose mission is to provide personalized career coaching, to transform military service veterans into civiliansuccess
Rock of Ages Inc. - Regional Coordinator
October 1997 – July 2011
Planned and executed the project of Regional Concepts for North American continent, placing motivated internal investors to establish effective and tangible relationships that continue to resonate and produce excellent results. Planned and executed public outreach workshops, strategically identifying key leadership players and pipelines to ensure successful operation results.
Ingersoll Rand – Machine Technician
October 1987 to October 1997
Setting up, operating and repairing grinding machines to produce ball bearing rings farm equipment, and the auto industry. Implement TQM and TPM to the Calhoun facility, integral part of the safety committee as well as the ergo team.
Heath Ferguson – Mobile: 706-***-**** ********@*****.***
Education
Faith Baptist College
Calhoun, GA, US
Gordon Central High School 1987
Calhoun, GA, US
Keywords
Keywords
Project management, Process improvement, LEAN methodology, Machine Technician, Maintenance and Facilities management, Client engagement, Meetings/event planning, AGILE methodologies, business analysis, customer satisfaction, regional concepts, process improvement, product penetration, computer proficient, client relations, MS office suite, recruiting coordination, energetic, motivated and healthy
Heath Ferguson – Mobile: 706-***-**** ********@*****.***
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