Customer Service Continuous Improvement

Kevin Summitt

**** ******* ****** *****

Louisville, Kentucky 40229

Phone: 502-***-****

Email: **************@*****.***

Career Summary

Production Supervisor with over 19 years of increasingly responsible experience managing and controlling storage and distribution activities, which maximize utilization of facilities. Responsible for managing the activities of 75 direct reports for a $168 billion corporation in a warehouse environment. Extensive experience in the beverage distribution industry in areas of budget management, quality and inventory control, and safety regulations in high volume, multi-plant environments. Excellent organizational, leadership and planning skills. Committed to Continuous Improvement in a Lean environment. Expertise includes:

Warehouse/Distribution Customer Service

DMAIC

Inventory/Asset Management

Microsoft Office

Kaizen

Safety & Security

Logistics Management

Six Sigma

SAP

Professional Experience

COCA-COLA, Louisville, KY 1997-Present

Production Supervisor

Manage effective, efficient and safe daily production to ensure all Coca-Cola equipment is shipped to meet customer install dates. Oversee all warehouse processes including product receiving, storage and distribution. Developed inventory and distribution logistics plans and procedures for $5 million worth of inventory. Ensure compliance with all environmental regulations. Produce production and inventory reports on a daily, weekly and monthly basis to ensure goals are being met and adjusted as necessary.

Manage daily operations to ensure operations meet OPEX Budget, Quality Controls and Safety Programs.

Reduced overtime pay levels by 50% by streamlining and removing non value waste through optimizing purchases and disposal of excess and obsolete inventory.

Achieved customer service improvements in delivery reliability and capability by thoroughly training all warehouse personnel in warehouse procedures and customer service. Resulted in a decrease in days to deliver by 1.2 days per install.

Identified $30,000.00 in annualized savings by combining two shifts into one, while sustaining production levels, and keeping employee engagement at a high level.

Established and maintained safe and healthy work environment and provided high level of safety awareness among warehouse team through continual interaction, communication, education and enforcement of safety work practices.

Kevin Summitt Page 2

Selected to participate in exclusive Kaizen event that resulted in recognizing saving of $2 million annually. As a result, Express Delivery was implemented across the United States in 2014.

Selected by director to travel to three different Coca-Cola Make Ready Centers for SAP start up support and continued monthly visits to the Atlanta Equipment Fulfillment Center for nine consecutive months.

Founder of Parts & Exchange Pause Safety Program that is responsible for creating daily safety routines, and has resulted in improved reporting and a 20% reduction in accidents during the first quarter of implementation of the program.

Developed, coordinated and executed an action plan that involved the transfer of 4,000 pieces of equipment to a new facility, completed on time and under budget which resulted in a net saving totaling thousands of dollars.

Assisted start up a new remanufacturing facility for Coca-Cola Consolidated.

In February 2017, Coca-Cola Consolidated entered an agreement with Heartland Coca-Cola to remanufacture equipment. Responsible for spearheading the hiring process of thirty six additional employees to ensure production flow and maximize efficiencies due to 200% increased volume of remanufactured equipment.

Supervisor Remanufacturing 1999 - Present

Order Checker 1998 - 1999

Warehouse Associate, Order Builder, Truck Mover 1997 - 1998

D&R Pharmacare, Louisville, KY 1990-1997

Inventory Specialist

Oversaw shipping, receiving and inventory management within 50,000 square foot warehouse.

Process 50 to 100 orders daily for facility.

Improved inventory accuracy by re-organizing inventory. Setting minimum and maximum quantities for each item and performing cycle counts.

Improved operational efficiency by eliminating entry errors by correctly utilizing a comprehensive barcoding system.

Minimized warehouse accidents by creating safe working environment.

Conducted 31 nursing home inventories on a monthly basis and reconciled each inventory.

Improved billing for nursing home supplies from $12,000.00 a month to 35,000.00 within 3 months with a high of 43,000.00.

Certifications

Certified in the following: Continuous Improvement, Lean Operations, Operational Excellence, Eight Wastes, Visual Management, 5S, Kaizen, DMAIC, and Six Sigma

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