Customer Service Professional Experience
Resume:
Bertram R. Lee
Harvey, LA **058
Cell: 504-***-****
Email: **********@*****.***
Career Objective
To obtain a full-time position that utilizes communication, analytical, and leadership skills offering a diverse background of
experience, looking to gain a challenging role with your company that is Customer first oriented.
Summary of Qualifications
Strengths include excellent leadership,
organizational, and time management skills.
Possess excellent communication and inter-personal
skills
Perform effectively despite sudden deadlines and
changing priorities
Proven ability to identify, analyze, and solve
problems
Highly reliable self starter; can be counted on to
complete assignments
Proven competence in working with others in a team
effort
Competent and reliable professional, committed to
top quality work
Versatile and multi-skilled person
Resourceful in solving problems and maximizing
resources
Enthusiastic, dependable, self-motivated
Skilled in handling the public with diplomacy and
professional ism
Excellent hand and eye coordination and a safe work
record
Demonstrated ability to adapt to new equipment &
technology
Professional Experience
Weiser Security Services New Orleans, LA
Start and Ending Dates: 06-2016 - Present
Job Title: Armed Security Responsibilities:
Providing professional customer service, with integrity, and initiative
To exceed internal and external customer expectations
To turn problems into opportunities to provide exceptional service
To respond quickly, using sound judgment, in a creative, professional. personable manner
To always look for ways to improve: to encourage innovative thinking, to find and serve customers, to control costs, and to work more efficiently
Customer satisfaction is the ultimate measure of performance, going the extra distance for the customer
Professional Experience
Gateway Recovery Systems Harvey, LA
Start and Ending Dates: 06-2013 – 05-2016
Job Title: Charter Bus Driver
Responsibilities:
Systematically picked up Veterans in a twenty-five passenger shuttle or a fifty passenger school bus and transported them to their requested destinations safely
Handled every single operation specified and issued by Gateway Recovery Systems transit department and performed the routine check procedures on a daily basis
Safely handled the transportation of Veterans and guided them about the safety protocols at the time of emergency and
Responsible for maintaining operational records, initiated reports on defects or problems with buses
Make sure that all the Parts of the bus are working properly and check the brake, oil, tires, lights, water, safety equipment etc.
Looked after the overall maintenance of the commercial buses
SLVHCS VA Medical Center New Orleans LA.
Start and Ending Dates: 03-2010 – 05-2013
Job Title: (CWT) Electrician Helper
Responsibilities:
Maintained and serviced facility power to the Veterans Hospital System; to include Baton Rouge, Hammond, Slidell, Laplace,
Metairie and New Orleans.
Installed, maintained, repaired and inspected wires and cables while observing all OSHA safety regulations.
Performed routine and preventative maintenance daily on equipment and trucks
Performed installation, maintenance and repair of a wide variety of electrical systems and equipment.
Examined electrical units for loose connections and broken insulation.
Transported tools, materials, equipment, and supplies to work site by straight truck.
Replaced defective and worn parts, and reassembled equipment, using hand tools.
Maintained tools, vehicles, and equipment's in order.
Ensured that work is in accordance with relevant codes.
Hillsborough Area Regional Transit Authority Tampa Bay, FL
Start and Ending Dates: 12-2007 - 02-2010
Job Title: Service Attendant
Responsibilities:
Operated the buses carefully and in accordance with all safety and traffic regulations
Regulated ventilation (heating and air conditioning) for comfort of passengers
Collected all monies from the bus daily fare deposit boxes
Performed daily maintenance checks of water, gas, oil, tire pressures, washer and hydraulic fluids etc.
Responsible for maintaining operational records, initiated reports on defects or problems with buses
Make sure that all the parts of the bus are working properly and check the brakes, oil, tires, lights, water, safety equipment,
etc.
Systematically picked up passengers and transported them to their requested destinations safely
Safely handled the transportation of passengers and guided them about the safety protocols at the time of emergency and
mishaps
Looked after the overall maintenance of the commercial buses and promptly handled the collection of bus fares and fees
Efficiently handled any kind of malfunctions or needed services and handled difficult transportation situations
Mr. Produce
Start and Ending Dates: 09-2004 - 11-2008
Job Title: Produce Delivery Driver
Responsibilities:
Responsible for the timely transportation and delivery of fresh, pre-ordered grocery produce to assigned clients on specified
Routes using straight truck as form of transportation
Used a barcode reader to maintain inventory of ordered and delivered supplies
Properly loaded truck to ensure correct balance and point-of-delivery access
Collected monies due and provided security for company assets,
Operated all types of manual and power pallet jacks and hand trucks
Familiar with DOT (Department of Transportation) and local safety policies
Pike Electric Company (Formerly Red Simpson Inc.) Harahan, LA
Start and Ending Dates: 11-1998 - 08-2004
Job Title: Apprentice Lineman
Responsibilities:
Installed, maintained, repaired and inspected wires and cables while observing all OSHA safety regulations.
Performed routine and preventative maintenance daily on equipment and trucks
Set poles, rerouted power lines, hung transformers and connected power to commercial and residential properties,
Operated heavy equipment such as the digger derrick and bucket trucks
Climbed poles or used a truck-mounted bucket to access equipment and lines.
Travelled throughout the SE (South Eastern) United States for special assignments related to natural disasters
Military Service
U.S. ARMY
Supply Clerk
Maintained all types of supplies for the battalion's daily operations and informed supervision of any important matters that
needed to be addressed promptly. This included medical supplies, weapons, ammunition, tools and food etc. Monitored stock
levels to ensure availability of high priority items
Controlled all inventory transactions for the battalion.
Received/shipped items from main supply, transported to assigned areas, unpacked shipping containers and properly stored items at
the battalion storeroom
Delivered supplies to each battalion by use of straight truck in a safe and timely manner
Handled the receipt, storage, issuance, and replenishment of field supplies when ordered.
Responsible for reconciling the battalions supply requisitions, personnel records and file systems. Typed reports, office
memos, updated personnel records and ensured the proper distribution and delivery of documents.
1982-1986
Honorable Discharge
Education
East Bay Senior High School
Gibsonton, FL
1971-1982
High School Diploma
References
Excellent personal and professional references will be provided on request.
Contact this candidate