Customer Service Insurance

Jerome I. Jackson

Cell: 914-***-**** Email:****************@*****.*** LinkedIn: linkedin.com/in/jerome-jackson-77b9aa119 EDUCATION

Central Christian College, McPherson, KS 2014-2017 Diploma: BS in Business

GPA: 3.2 / 4.0

WORK EXPERIENCE

Enterprise Rent-A-Car, Ardsley, NY July 2017 - Present Management Trainee

• Providing a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Performing various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and keys logs, supply maintenance, and processing close-pends and extensions

• Communicating rental terms and conditions, vehicle features and other services

• Selling optional protection products, upgrades, fuel options and other additional equipment

• Handling incoming call in regards to reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors Century 21 Dawn’s Gold Realty, Westchester, NY April 2017 - Present Licensed Real Estate Agent

• Promoting sales of properties through open houses, multiple listing service, and other online advertising platforms

• Preparing documents such as representation contracts and purchase agreements

• Scheduling and accompanying buyers during visits to various properties, and advise them on the suitability and value of the homes they are visiting based on current market conditions

• Evaluating mortgage options to help clients obtain financing at the best rates and terms

• Interviewing client to determine what kinds of properties they are looking for and generating lists meeting those requirements from available properties

• Determining competitive market prices for properties going on the market Farm Bureau Financial Services, McPherson, KS Fall 2016 Marketing Intern

• Assisted in building and growing a book of business in an insurance setting through cold calling and increasing social media presence and recognition on mediums such as Facebook and LinkedIn

• Planned and ran Fire Awareness Day and garnered awareness within the community through public relations and advertising

• Coordinated meetings between Insurance Agent and potential clients

• Maintained database by keeping track of new and old clientele SKILLS/CREDENTIALS

• Real Estate License: State of New York, 2017

• Congenial and people oriented; with proven leadership skills

• Proficient in Microsoft Office Suite and Multiple Listing Service database (MLS)

• Member of the National Association of Realtors (NAR), Hudson Gateway Association of Realtors (HGAR), and the New York State Association of Realtors (NYSR)

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