Sales Customer Service

PATTI MONTGOMERY

**** **** ******, ********, ******* 31904 C: 706-***-**** *********@***.***

Early retired professional seeking position to return to work full-time. Dedicated and organized. Self motivated and well spoken. Experienced in written and oral communication from 25+ years in a demanding call center environment as a Customer Service Representative. Personable and professional with extensive background in conflict resolution and customer care. Experienced in clerical and administrative duties. Expert in Customer Service

People-oriented

Great organizational skills

Superior attention to detail

Microsoft Word

Microsoft Excel

Microsoft Power Point

Microsoft Outlook

Cashier And Sales Associate, 05/2017 to Current

Barnyard's Rooster Antiques, Collectibles & More – 460 6th Avenue, Columbus, GA 31901 Operated cash register for customer purchases via cash or credit card sales. Routinely answered customer questions regarding merchandise and pricing. Including calls to vendors for discount pricing or offers from customer.

Assisted current vendors with distribution of monthly checks for their sales or the payment due for booth rental.

Cashier and Lottery Assistant, 05/2015 to 05/2017

Crazy Cecil's Party Shop – 3217 River Road, Columbus, GA 31904 Operated cash register for customer purchases via cash or credit card sales. Stocked behind the counter with cigarettes, cigars, and smaller alcoholic beverage bottles to allow easy access to items

Operated lottery machine to assist customers with purchase of slips for daily lottery drawings and scratch off tickets. Verified winning tickets and paid out out funds up to $600.00. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Retired. Positions held during 37 year career listed below, 03/1978 to 11/2014 Aflac – 1932 Wynnton Road, Columbus, GA 31999

Customer Call Center/Senior Specialist IV

Answered multiple telephone lines and assisted Payroll Specialists, Claimants, Policyholders, Associates, and prospective policyholders. Documented reason for call and resolution in Company database. Answered questions, solved problems, made changes online at point of call, processed telephone payments, calculated premium rates, researched data, and referred file to other departments when applicable. Special Projects Team

Performed surveys, outbound calls, and special custom requests made by other departments or managers. Complied data at the end of project period for reporting. Made calls to Payroll Accounts regarding delinquent payments of 60 days or more. Made conservation attempts when cancellation was requested.

New System Testing

Worked on project team testing the new computer system for the Customer Call Center. Tested dummy accounts, policies, and scenarios and documented results found. Sales Administration

Assisted assigned State Sales offices with contracting of new agents. Prepared weekly mail boxes to Sales offices with reports, contracts, brochures, and any needed information from Headquarters office. Assisted Managers in field offices with special requests, problem files, and supply orders. Traveled to assigned field offices as Headquarters representative for kick-off meetings when new product was introduced or the sales team for that region. exceeded sales goals. Secretary to the Assistant to the Director of Marketing Typing, mailing, and filing letters, reports, and minutes. Answered telephone, arranged meetings, and greeted visitors. Rerate Department

Placed and received calls from customers regarding the premium increase on their insurance policies. Answered questions pertaining to new rate and made attempts to conserve the policy. Payroll Deposits Department

Reconciled invoices for businesses with Aflac insurance. Applied funds and made changes to any policyholder/employee file as necessary.

High School Diploma: 1976

Jordan Vocational High School - 3200 Howard Avenue, Columbus, GA 31904 EDUCATION