Project Coordinator- Currently working towards PMP certification

Highlights of Qualifications

Ability to multi-task in a fast-paced, team-oriented environment, or independently with minimal supervision

An intuitive problem-solver with sharp analytical skills, able to troubleshoot situations with attention to detail and achieve desired results

Self-starter, self-motivated and eager to learn new things with a positive attitude

Excellent Team player enjoying supporting and interacting with other members of a shared responsibility team

Detailed-oriented and problem-solving

Experience in providing reports in MS Excel

Provided Process and workflow with MS Visio

Manage website and CRM software and data entry

Maintain documentation for the IT systems, services, processes

Extensive knowledge and experience of the Windows 10/7/Vista/XP/MS Paint /Excel/MS Visio/MS Project/MS PowerPoint/MS Word/Outlook

Experience in troubleshooting, backup and recovery and web support, project management, reporting, QA, Installation, support, E-Learning, office digitization

Software Skills

MS Excel, MS Word, Windows/XP/Vista/7/8, Windows Server 2005/2008

Internet Explorer, Google, Chrome, Firefox

Microsoft Office 2003/2007/2010/2013

7 Years

Microsoft MS SQL2005/2008, Outlook, Adobe Reader, Software Quality Assurance Testing, Google application, MS Paint

4 Years

CRM Administrator 2013, MS Project 2013, MS Visio, MS PowerPoint, VMware virtualization

2 Year

Employment Experience

April 2014 – January 2017

Project Coordinator

Farab Co, Tehran, Iran

Farab is a major producer of valve equipment, located in Tehran, Iran. http://farabvalve.com

Analyzed, developed and implemented daily budget in order to carry out tasks within scope.

Generated detailed reports using Excel for production/sales/warehouse pull out data and estimate variant and provide it to Sales and Production Managers.

Developed comprehensive work plans.

Manage website and CRM software and data entry.

Provided organization chart.

Organized documents.

Ensured client's expectations were met or surpassed at every stage.

Work closely with Production Manager, Sales Manager, CEO

June 2013 –April 2014 Specialist

Web-based office digitization/web-based applications support

Chargoon Software Co, Tehran, Iran http://www.chargoon.com/en/

Chargoon is a leading provider of software solutions, serving over 1,300,000 users and over 1,200 customers.

Provided expert support for web-based office digitization, including testing, debugging, and deployment of the software for clients

Provided training in pace with development of software features to new and existing users.

Provided multimedia e-services guides for applications

Created and maintained functional test cases based on requirements and design docs

Mentored colleagues throughout the department

Responded to internal user inquiries reported through phone or onsite

Maintained documentation, including knowledge base articles and technical alerts

Greet, communicate and engage customers in all interactions with high level of professionalism.

Analyzed system requirements, internal and external design documents

Worked closely with developers to ensure defects are correctly identified and fixed

Performed functional, integration, system (end-to-end), regression and installation and testing

March 2010- June 2013

Specialist support for web-based office digitization/web-based applications

Rasa Rayan Golestan, Gorgan, Iran

Support for websites, include: support and training of data entry

Participate & contribute to service improvement plans.

Expert support for web-based official automation

Follow documentation including Knowledge Base articles and Technical Alerts

Provide first and second level Desktop support; phone support, remote tools or desk-side methods

Mentored colleagues throughout the department

Installed and configured MS Office products

Responsible for configuration of MS SQL Server

Backup and restore processes are in place

Provided Process and workflow with MS Visio

March 2009 – March 2010

MS Project Specialist

Fanrooz Golestan, Gorgan, Iran

Prepared, updated, and issued master schedules, as well as analysis and variance reports.

Initiated and coordinated scheduling activities for medium- to large-sized, complex projects.

Collaborated with the project teams to ensure timely development of baseline schedules, provided schedule updates, and managing implementations throughout the life cycle of various projects.

Education

Bachelor of Science in Information Technology Engineering, PNU (Payam Noor) University, 2013

Master of Business Administration (in progress), Qazvin Azad University, Sep 2014 to present

Certifications

Currently working towards PMP certification, July 2017 to present

Management and Business Economics, Oxford Cert Universal Academy 2015

Customer Relationship Management (CRM), TUV NORD Academy 2014

A++, Tehran Institute of Technology 2011

Wireless Network Support Technician 2009

Business Administration 2009

Network+ certification 2009

ICDL 2008

User Applications Support Technician, Iran Technical and Vocational Training

Fitness Coaching Certificate, Ministry of Sport & youth public sport federation 2014

Volunteering

Mahak Charity; A society to support children suffering with Cancer, July 2015 to March 2017

Rasa Rayan Golestan – Teach Computer to low-income students, March 2009-March 2010

Art for Charity, July 2013 to March 2017

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