Customer Service Manager

CANDACE G ARRINGTON

*** ******** *****, ******** ***, AL 36861 H: 334-***-****

Summary

Accomplished Accounts Payable Clerk with a high degree of professionalism and strong problem resolution capabilities.

Maintains 100% accuracy in processing invoices.

Highlights

Microsoft Office proficiency

Excel spreadsheets

Meticulous attention to detail

Results-oriented

Self-directed

Time management

Professional and mature

Strong problem solver

Resourceful

Dedicated team player

Strong interpersonal skills

Understands grammar

Meeting planning

Schedule management

Accomplishments

Researched and resolved billing problems that had been previously missed.

Experience

Heartstrings Enterprises Auburn, AL

Positions Held: Accounts Receivable Representative; Invoicing Specialist; Behind the Glass Jeweler 04/2014 to Current

Manually processing card payments for 250-300 of credit card term accounts weekly

Placing any card declines on credit hold and alerting the client by email their card declined

Following up with credit hold customers by phone to get updated card information

Mailing 10-day warning letters and collection letters to customers who fail to pay

Placing customers in collections via an outside vendor

Accepting and processing payments over the phone

Promptly answering customers billing questions via phone or email

Communicating with customer service and sales team regarding various customer questions and issues

Invoicing orders, including online orders, faxed orders and orders received via email, for external customers

Shipping orders using USPS, UPS and FedEx

Keeping up-to-date on all customer promotions and sales

Remaining informed on the latest pricing updates for each shipping vendor

Creating custom behind the glass jewelry pieces based on customer specifications.

Aliant Bank Dadeville, AL

Positions Held: Teller 12/2010-03/2012

Providing high quality customer service to over 50 customers per day on an average business day and over 100 customers on greater than average business days

Responsible for daily balancing accountability.

Maintaining a teller drawer of at least $15,000 in cash on average business days and over $25,000 on greater than average business days

Ensuring all necessary paperwork is properly filed and stored in a timely manner

Participating in weekly sales meetings with co-workers and the Branch Manager

Keeping up-to-date on all government regulations regarding banking Staying alert on all new scams (i.e., telephone, internet, mail) that

rapidly develop.

Dollar General Valley, AL

Positions Held: Assistant Manager; Lead Sales Associate; Sales Associate

Responsible for counting the safe at the beginning of my shift

Responsible for counting each register ran during my shift

Making daily deposits ranging from $1,800 -$3,500 in cash

Participating in conference calls with District and/or Regional Manager as well as other members of management from other Dollar General locations

Ensuring daily tasks are completed, as assigned by Manager on Duty

Checking in vendor products

Plan-o-gram updates

Greeting customers

Scanning all items purchased by customers

Reducing shrinkage by closely watching inventory and suspicious customers.

WestCorporation West Point, GA

Positions Held: Scheduling Supervisor; Production Control Analyst; Reservationist; Expert Operator; Trainer; Lead Operator; Operator

Management of direct reports- minimum of 7; maximum of 30

Responsible for coaching, counseling/disciplining, and promotion or demotion of direct reports

Creating training manuals for each job duty for Scheduling Department

Conducting weekly or bi-weekly, based on call volume, team meetings

Conducting training classes when necessary for Scheduling Department

Working with outsourced company to develop new application for Scheduling Department Beta-testing of new application before company-wide roll out

Analyzing issues/problems with new application Working with outsourced company to correct those issues/problems with new application

Responsible for scheduling of labor for all facilities, including facilitators for each call, lunches, breaks, etc.

Education

Associates Degree 2001

Southern Union State Community College

Diploma 1994

Valley High School

Skills

Interpersonal Skills, Administrative Skills, Organizational Skills, Strong Communication Skills

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