Customer Service Representative

Ava Hicks

**** ******** *** *********, ** ***** 440-***-**** *******@*****.***

Professional Experience

Frito Lay (2012 - 2017)

Customer Service Representative (CSR)

Monitor computer programs for closing

Ensure receipt of reports necessary for delivery

Release orders to warehouse

Support warehouse staff

Verify product reports

Renhill (2009 - 2012)

Substitute Teacher

Provide instruction for regular and special needs students

Direct students on acceptable behavior

K-12 student interaction

Cleveland Metropolitan School District (1987 - 2008)

Transportation Specialist II

Assign transportation to regular and special education students

Develop and maintain routes for public and nonpublic schools

Maintain and adjust student ridership as needed

Coordinate and distribute R.T.A. for eligible students

Call center transportation coordinator

Customer Service

Cleveland City School District (1981 - 1987)

Transportation Specialist I

Determine student eligibility

Assign student transportation for regular education and special needs

Coordinate transportation for displaced students

Develop and maintain routes

Maintain and adjust student ridership

Investigate and resolve transportation related concerns

Schedule vehicles including extra curriculum and contract services

Extra curriculum invoicing

Conduct map reading classes for new drivers

Determine/assign drivers bid time

Education

Bachelor of Business Administration, (B.B.A.)

Tiffin University, Tiffin, OH - 2002

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