Support Analyst
Resume:
Howard W. Ward
Mount Airy, NC *7030
(Home) 336-***-****
Email: ****.*******@*****.***
Core Competencies
AS/400 system configuration, maintenance, and programming in RPG, CLP, and COBOL. Windows 7 and 10, Exchange Server, SQL, Visual Basic.NET, HTML, ASP, and PHP. Microsoft Excel, Access, Powerpoint, Outlook, Word, Publisher, and Project using Office 2013. Heavy experience in the use of each Office module, as well as Office interoperability through the use of VBA code. Work History
Nov. 2004 to Support Analyst, Stratapult, Inc. (Inmar) Jan. 2012 Winston-Salem, North Carolina
I am working as a support analyst serving the payment and billing areas. I am also responsible for enhancements on the iSeries, Windows, and web-based applications.
Designed and implemented Innovatum's DataThread product to provide audit compliance for a major client.
Designed, wrote and implemented regression testing for our primary web-based product to allow benchmarking and function testing for modifications.
Created an output queue management system to allow moving, searching, qualified deletions, releases, and movements.
Prepared project data and statistics to support decision-making and created ad-hoc reporting to satisfy client requests.
Sep. 2004 to Consultant, Efficient Computer Systems Oct. 2004 Hickory, North Carolina
I supported iSeries clients in the healthcare area and furniture manufacturing clients using Manhattan Associates PkMS product. Designed and tested UPC labels and maintained client interfaces to other applications. Jan. 2004 to IT Information Specialist, Virginia Drilling Company Sep. 2004 Grundy, Virginia
I created an information infrastructure for all company operations and financial reporting, and converted their existing JD Edwards financials from an AS/400 to Great Plains.
In concert with the accountant, redesigned the chart of accounts for easier coding and revamped and automated the financial statements for internal, equity partner, and cash revolver use.
Converted old Windows NT 4.0 domain server to Windows 2003 server with IIS, Exchange, and Active Directory to server internal and external domain. Resume of
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Extensive programming using MS Visual Studio .NET 2003. Used Visual Basic
.NET and ASP.NET for in-house and web-based applications. Created complex reports using Crystal Reports and Crystal Enterprise.
Created databases from existing drilling and blasting data to support operations and Job Costing reports. Also incorporated a large amount of Excel data into the database to use in decision support applications.
Designed and installed a telecommunications system to support field operations, including a web and email server, and an intranet to support report distribution. Aug. 1996 to IT Director, Perry Manufacturing Company Dec. 2003 Mount Airy, North Carolina
Responsible for equipment acquisition, telecommunications, import/export operations in Central America, and interfacing with customers to facilitate integration with internal and external data applications. Performed systems analysis and program coding extensively.
Maintained four AS/400 systems, including upgrades to operating and application software. Performed system design and program coding for all applications.
Established customer partnerships for E-Commerce trading relationships including VMI (vendor-managed inventory) and NPM (net position management).
Implemented a company web-site that allows customers to check product status, handles all corporate e-mail, and implemented using the Internet for EDI data transmission using Linux (Red Hat.)
Installed and supported several third-party PC applications, including Great Plains accounting and payroll software.
Implemented multiple network-based work groups within corporate offices in Dallas and Miami, and El Salvador offices using Cisco routers and an international WAN. Aug. 1992 to Manager, Corporate Systems – Dan River, Inc. Aug. 1996 Danville, Virginia
Responsible for the implementation of financial applications using P/C based client/server and AS/400.
Managed a group of twelve individuals including project leaders, programmer/analysts, and trainees.
Worked with the company-wide IT team to convert from IBM Mainframe to AS/400 systems. Accomplished the goal on time and under budget.
Worked with the corporate team to install Software 2000 (Infinium) General Ledger, Accounts Payable, Accounts Receivable, Inventory Control, and Purchasing.
Provided in-depth training for both programmers and users in application areas and on AS/400 programming issues.
Worked with users to design required system modifications and enhancements.
Participated in the Corporate IT Steering Committee to enhance and prioritize new and current projects.
Resume of
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Sept. 1991 to Senior Analyst – Tree Top, Inc.
Aug. 1992 Selah, Washington
Responsibilities included Software 2000 General Ledger, Accounts Payable, Accounts Receivable and Payroll implementation and maintenance, financial report design, and all system programming, installation of new hardware, software upgrades, P/C software design and programming, and design, coding, and testing of a new manufacturing cost system.
April 1988 to Director of Finance and Data Processing – City of Ketchikan Aug. 1991 Ketchikan, Alaska
The City of Ketchikan is a full-service city with the added aspect of full electric, telephone and water utilities, and a 200-bed hospital. Responsibilities included supervision of accounting and data processing departments, financial statement preparation, budget preparation and compliance, and direct liaison with the City Council.
Obtained the first Certificate of Conformance in Financial Reporting and maintained if for three successive years.
Acquired and installed an AS/400 for all city functions.
Designed and implemented a networked P/C system among all divisions for financial applications and negotiated site licenses for P/C software (WordPerfect and Lotus 1-2-3).
Installed software and hardware, trained users and set up regular problem-solving workshops.
Reduced overall cost of data processing by twenty percent.
Installed a UNIX-based network using INFORMIX database for budget and personnel systems.
April 1987 to MIS Operations Manager – George Hyman Construction Company April 1988 Bethesda, Maryland
Responsibilities included all system programming for two inter-connected System/38’s. This included staffing, training, performance tuning, budgeting, and application program modifications for performance enhancement.
Maintained hardware and software for the company’s 125 personal computers.
Trained computer operators and users.
Set up P/C networks and telecommunications interfaces. Resume of
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May 1983 to Director of Accounting and Data Processing – City of Fredericksburg April 1987 Fredericksburg, Virginia
Responsibilities included the direction of the data processing department and the accounting department. I supervised a total staff of thirty-five people including operations, programmers, accountants, secretaries, and customer service representatives.
Designed, wrote and implemented a property tax assessment and billing system for the Commissioner of Revenue.
Prepared and RFP and acquired three IBM System/36’s and began conversion from the Datapoint hardware.
Obtained the first Certificate of Conformance in Financial Reporting for the city. Aug. 1978 to MIS Consultant – Cambridge Systems, Inc. April 1983 Fredericksburg, Virginia
I owned and operated an independent system design and software development company. We produced a wide variety of financial application software in the healthcare, manufacturing, municipal government, and retail areas. Other Experience:
I served as an adjunct faculty member of Castleton State College in Vermont where I taught fifteen semester hours of data processing to both undergraduate and graduate level students. Specific courses taught were computer concepts, Basic Assembler Language, and COBOL Programming.
In addition, I was an adjunct faculty member of Germanna Community College in Virginia where I taught computer concepts, COBOL Programming, and FORTRAN programming.
Most recently, I was on the adjunct faculty of Danville Community College where I taught RPG/400.
Education:
Bachelor of Business Administration, Averett College, December, 1995.
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