Sales Customer Service

Craig E. Nelson

***** ******* **. ***** ******, MN 55124 • *************@*****.*** • 952-***-****

Results-focused and dynamic inside sales professional having comprehensive experience in outbound and inbound account sales understanding the techniques required for emphasizing service or product features and benefits to help customer make a buying decision.

Skills

Sales & Marketing •Inbound/Outbound – B2B / B2C Sales • Client Relationship Management •Account Management •Negotiation & Representation Skills •Phone Marketing and Telesales •Communication •Direct Sales •Team Collaboration •Consultative Sales •Needs Assessment

Professional Experience

Customer Support

Paper Roll Products, Eagan, MN 6/2016 – Present

Take incoming calls from current customers wishing to place an order

Compile and send out business campaigns by mail and email for perspective new clients

Follow up to campaigns sent out by phone or email to see if any interest was generated

Enter all data into CRM

Telesales Consultant

Expert Global Solutions, Mendota Heights, MN 3/2015 – 11/2015

Contacted business’ and individuals to introduce them to an opportunity to become an Independent Sales Vendor for Microsoft to improve their business structure

Generated and developed new customers through the use of exceptional organizational and time management skills with a great work ethic

Managed all new business by telephone and email, was highly motivated

Awarded VIP sales consultant status after two weeks due to exceptional performance

Reached maximum target bonus earnings through every pay period

Multiple winner of in office achievement prizes

Family Care Attendant 2/2013 – 3/2015

Inside Sales Representative

ARP-wave, Apple Valley, MN 7/2010 – 2/2013

Used consultative sales approach with potential customers to present a non-surgical approach to address health concerns

Followed up and Communicated with clients via phone and email to inform and sell them on the benefits of the ARPwave system

Achieved top sales executive multiple times remaining at the top of the leader board for initial trial sales ensuring continued revenue

Used various closing techniques to ask potential customers for their business

Experience in Microsoft, Excel, Sage Act and digital research tools

Craig E. Nelson *************@*****.*** 952-***-****

Home Appliance Sales

Sears, Woodbury, MN 3/2010 – 7/2010

Worked on Showroom floor presenting the complete line of home appliances.

Engaged customers to inform and educate them of the latest features and benefits that are included with various appliances and combinations

Grasped a thorough understanding of appliances to ensure the confidence to convey the product knowledge to customers

Utilized good customer service skills to schedule 1 stop deliveries of merchandise

Recruitment Specialist

Robert Half International, Burnsville, MN 3/2008 – 10/2008

Recruited dentists nationwide to sign on to PPO plans for DeCare Dental insurance plans

Consistently met all goals for number of calls placed and contacts made to ensure continued profitability

Participated in a data base cleanup project due to large number of mailers returned for incorrect address

Researched internet state licensing boards to search for correct address of dentists for future mailings

Received bonus awards for the volume of updates completed

Appointment Setter

Owens Corning, Apple Valley, MN 11/2006 – 12/2007

Worked with call center manager to schedule home presentations of products and services offered by Owens Corning Basements

Pre-screened homeowners to determine needs and wants to help pre-sell the products being offered and prepare them for the home appointment

Consistently managed to lead the call teams in reaching appointment goals and working with sales team to ensure appointments met the requirements

Communicated and consulted with clients regarding detailed information to clearly set time, date, and directions for their home appointment

United States Army

“Letter of Accommodation” from the United States Embassy in Paris, France

Distinguished Tankers Award

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