Technical Writer Engineer

Paul J. Kane *** Adair Street, Unit *, Decatur, GA 30030 770-***-**** ***.****.*.*@*******.*** http://www.linkedin.com/in/pauljkane

Summary

An IT communicator of 18 years with a broad range of experience with different software involving use, administration, explaining, technical writing and documenting, reporting, data analysis, and support of such applications as:

SharePoint 2007 / 2013, Lync / Skype for Business, Office365, CBT, mobile platforms, VoIP / telecom

Experience

Support Specialist at SunTrust 2010 to 2017

Admin and Support for LiveMeeting, Lync / Skype for Business, XenMobile, Good

Provide technical writing and training for Skype for Business and Good

SharePoint departmental site Admin

Data analysis, reporting, dashboarding, meeting administration for Skype, Good, Sharepoint

IT Vendor & Support Coordinator at Tatum, LLC, Atlanta, GA 2005 to 2010

Requirement gathering, design, implementation, technical writing, and training for SharePoint MOSS 2007 portal deployment, including importing data from a merger

Managed rollout of VoIP to over 600 virtual phone users, including training on this new technology and coordinating number usage plans

Help desk support for all ranges of applications and hardware

Independent Contractor at T-QED, Atlanta, GA 2002 to 2005

Provide technical writing and transcription / diagramming of XML software portal.

Courseware Engineer at Convergent Media Systems, Atlanta, GA 2001 to 2005

Technical lead on creation of new eLearning team, including training new teammates

Led team to first successful eLearning engagements, allowing for add-on work and facilitating Convergent's entry into the eLearning market space.

Technical writing on CBT courseware

IBM Learning Services, Atlanta, GA

IT Specialist (Courseware Engineer) 1999 to 2001

Led development team to integrate written content with multimedia elements for web display.

Initiated and led training program to get new employees up to skill in developmental technology and instructional design, decreasing on the job training time by 50%, as well as providing another client offering.

Lead Content Developer 1997 to 1999

Worked with client to gather and format instructionally sound content for technical writing

Edited team content and technical writing of content to meet instructional design criteria.

Led development team in ground-breaking project: over 100 hours of finished web courseware in 9 months.

Content Developer 1996 to 1997

Worked with client and designer to technically write interactive multimedia courseware.

Education

B.A., Philosophy and Writing. Oglethorpe University, Atlanta, GA, 1992.

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