**** ****** ******, ************, ******* ***** 904-***-**** ac1j47@r.postjobfree.com

Ellene M. Jones

Objective

To obtain gainful employment with future for growth potential in the field of Customer Service.

Experience

2009-current

Self Employed

Jacksonville, FL

Home Health Aide And Professional Transcriptionist from Home

Taking care of patients in the hospital or at home

Feeding, bathing and assisting patients to the bathroom

Keeping patient’s vitals checked

Transcribed from audio depositions for lawyer firm.

2006-2006

Jacksonville Transportation Group

Jacksonville, FL

Dispatcher

Handled all reservations for airport shuttle transportation

Kept accurate records of where the drivers were and dispatch them quickly

Handled all office tasks (handling time sheets and payroll)

2005-2006

Notify, MD

Jacksonville, FL

Customer Service Representative

Handled incoming calls from Physicians all around the country

Followed up on any problems callers had until the problem was resolved

Team Leader of ten representatives, made sure they were on task in a timely manner

1999-2005

Florida Kidcare/Hold Out the Lifeline

Jacksonville, FL

Administrative Assistant

Answered telephones, typed, filed, created and maintained all documents and client information

Reached out in the community by holding focus groups and health fairs

Traveled and gave presentations on infant mortality and health insurance for all kids

Education

2004

Duval Training Institute of Jacksonville

Jacksonville, FL

Certified Nursing Assistant

2013-2015 Prince Institute Montgomery, AL August 2015 Associates Degree In Professional Transcription

References are available on request.

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