Charles Welbeck
Nashville, TN *****
********@*****.***
SUMMARY
I am a diverse and driven individual seeking an opportunity for personal and professional growth. I utilize my personal experiences, critical thinking, and interpersonal skills in order to communicate efficiently, as well as effectively with those I interact with on a daily basis.
CERTIFICATIONS, TRAINING, and EDUCATION
Bachelors of Business Administration in Finance from Middle Tennessee State University, Murfreesboro, TN in December 2006
Microsoft Certified Data Scientist
Machine Learning
Statistical Modeling
SQL Server SSRS/SSAS/SSIS
Excel Data Analyzing
Excel Data Visualizing
R Programming
Python
Power BI
Tableau
Microsoft Certified Azure Big Data Analyst
Hadoop, Hive, MapReduce, ZooKeeper
Pig, Oozie, Sqoop
HBase, Storm, Spark
Microsoft Certified Front-End Developer
JavaScript, CSS3, HTML5
SQL Server 2012
Other Certifications / Skills
CISCO CCNA Certified
PROFESSIONAL EXPERIENCE
Senior Business Analyst / Application Support
Wipro Gallagher Solutions, Franklin, TN February 13, 2017 to Present
Job responsibilities include:
• Gather, analyze, and document tasks as required based on client needs.
• Read, write change requests, service requests, business requirement documents, service level agreements, log defects in FreshDesk, and Microsoft Team Foundation Server.
• Troubleshoot NetOxygen software using C#, .NET, Visual Studio, HTML, XML, JavaScript, VB, SQL, Enterprise Manager, NoStudio, Excel, Mortgage expertise, Real Estate expertise, and other tools.
• Work with clients, end users, stakeholders, sales, managers, other business analysts, project managers, database team, quality assurance team, and operations team to deliver quality NetOxygen software.
• Install, configure NexOxygen software in a virtual environment and participate in production system roll out.
Appraisal Management Team / Data Analyst
Franklin American Mortgage Company, Franklin, TN 2012 to Present
Job responsibilities include:
• Use MicroStrategy & 3rd party vender websites to maintain the appraisal management portal
for statuses and appraisal pipelines.
• Use SSIS in conjunction with Excel, and SQL Server for data analysis.
• Utilized R Programming and Python to analyze the data, while using Tableau and Power BI in
order to visualize the data.
• Act as an intermediary between Appraisers, Loan Officers, Processors and Underwriters to
the letter and Spirit of AIR Guidelines.
• Run reports on expired appraiser license and expired E & O Insurance.
• Forward Missing Invoices to Accounting.
• Use Business Intelligence Tools for forecasting monthly appraisal orders.
• Maintain established reports for reviewing appraisal quality and provide analysis for
management review.
• Troubleshoot and resolve issues with Appraisals.
• Assist with annual reviews of approved appraisers list and exclusionary appraiser list
Affiliate Real Estate Broker
Exit Realty (of the South), Franklin, TN 2009 to 2014
Job responsibilities include:
• Generated leads and closed deals throughout tenure.
• Advised clients on prices, mortgages, market conditions, and other relevant information.
• Mediated negotiations between buyers and sellers.
• Ensured all terms of purchase contracts were met.
• Ordered and reviewed home inspections and termite clearance letters.
• Scheduled general contractors.
Affiliate Real Estate Broker
Keller Williams Realty, Franklin, TN 2005 to 2009
Job responsibilities include:
• Showcased properties through advertisements, open houses, and listing services.
• Prepared documents such as purchase agreements, leases and lease purchase agreements.
• Sold single, multi-family, and investment residential properties efficiently.
• Maintained active troubleshooting and negotiating involvement through closing
Mortgage Loan Originator
Elite Home Loans, Brentwood, TN 2008 to 2010
Job responsibilities include:
• Collected financial information and other related documents that are part of the application
process.
• Conducted needs analysis.
• Determined the maximum mortgage amount the prospective borrower could afford.
• Demonstrated time management and organizational skills.
REFERENCES:
Kimberly Wood
Title: AVP – Retail Operations
Company:
Franklin American Mortgage
Location: 501 Corporate Centre Drive Franklin, TN 37067
Cell: 615-***-****
Work: 615-***-****
Email: *****@****************.***
Jeremy Flax
Title: Owner of Exit Realty of the South
Company: Exit Realty of the South
Location: 1227 Lakeview Drive Suite 1 Franklin, TN 37067
Phone: 615-***-****
Email: ******@********************.***
David Webber
Title: Owner of Limestone Title & Escrow
Company: Limestone Title & Escrow
Location: 5409 Maryland Way Ste. 130 Brentwood, TN 37027
Phone: 615-***-****
Email: *******@***********************.***
Eric Morales
Title: Mortgage Loan Originator
Company: Nola Lending
Location: 106 Mission Court, Suite 201 Franklin, TN 37067
Phone: 615-***-****
Extension 733
Email: **@***********.***