Microsoft Certified IT Professional

MICROSOFT CERTIFIED MANAGED SERVICE ADMINISTRATOR

PROFESSIONAL BACKGROUND

Highly self-motivated and results driven IT professional offering four years of technical and customer facing experience. Experienced in working with various industry standard systems technologies including Windows Server and VMWare. Extensive support of network topologies ensuring 99% uptime through the use of monitoring tools and best practice implementation. Strong interpersonal communication skills to provide a valuable product and an enjoyable experience to the customer.

PROFESSIONAL EXPERIENCE

NET XPerts LLC. December 2016 - July 2017

Managed Services Administrator

Maintained the integrity of 20 networks of varying sizes and topologies.

Utilized Solarwinds N-Able Agent to accurately monitor critical network services.

Ensured constant functionality of WatchGuard Firewalls, HPE ProCurve Switches, and Barracuda Appliances by performing preventative maintenance.

Guaranteed 99% uptime of Windows Servers and VMWare Hosts utilizing monitoring software and established best practices.

Administration of multiple Office 365 Domains including mail flow troubleshooting.

Oversaw seven distinct Azure networks consisting of Application Servers, Remote Desktop Servers and Domain Controllers.

Provided communication with clients to ensure satisfaction with our services.

Assisted in the creation and implementation of a company-wide knowledge base.

Successfully deployed multiple instances of Barracuda Essentials for Office 365.

Developed customized PowerShell scripts to automate routine tasks.

Used Python to build a web-scraping application to programmatically obtain data to streamline and simplify department-wide preventative maintenance strategies.

Continuum Managed Services October 2015 - December 2016

Level 1 Help Desk Technician

Performed daily Active Directory administration tasks, including access rights permissions and object related functions.

Configured and maintained a wide variety of software-based VPN technologies including Cisco AnyConnect, Dell NetExtender, and WatchGuard SSL VPN.

Managed and performed troubleshooting for end-user access to Remote Desktop Services.

Evaluated and corrected issues reported in the mail flow of Office 365 and Exchange using message headers and message tracing reports.

Delivered excellent customer service and satisfaction in a metric driven environment.

Transcom – [Remote Position] May 2014 - October 2015

ViaSat Technical Support Representative – Tier 1

Utilized proprietary software in the sale and support of ViaSat internet services.

Employed customer retention strategies to de-escalate customers and preserve their business.

Performed troubleshooting on network and satellite equipment.

Teletech - [Remote Position] November 2013 - April 2014

Intuit Technical Support Representative – Tier 1

Provided customer assistance with application related issues and ensuring satisfaction and retention.

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