Customer Service Representative

Stéphan Paul-Blanc

***** **** ***. *********, **, 44102 216-***-**** **********@*****.***

Customer Service Representative.

Proficient with computers, MSOffice, ...

Exemplary customer service skills

Excellent Salesmanship

Fluent in three languages

Over ten years in experince

EDUCATION

Associate in Applied Science or Bachelor’s in Computer Science Expected

Graduation: 2012 Concentrations: computer science and business management

Cuyahoga Community College, Cleveland, OH 2009 - Present

Brookdale Community College, Lincroft, NJ 2008 - 2009

High School Diploma (2008) Edison High School Edison, NJ

One of the top wrestlers (MVP) for two years

Mentor/coach to the junior varsity team

Learned discipline, team work, and organizational behavior

EXPERIENCE

Cashier Wholefoods Market, University Hts,OH Nov 11 - April 16

•Remarkable mathematical ability to carry out addition, subtraction & calculate percentages

•Sound knowledge of merchandising practices and packaging

•In depth knowledge of various payment modes & customer identification procedures

•Maintain the goods inventory beforehand

•Awarded as the "Best Cashier" multiple times

Retail Salesperson Staples, Old Bridge, NJ Mar 2010 – Jul 2011

• Deliver Easy Sales and Service, Attract costumer to product, counter rejection, and introduce component accessories to the customer

• Maintain store presentation by following merchandise flow and presentation standards processes.

• Determine and demonstrate understanding of customers’ needs. Sell product and services which provide the total solution.

• Respond and resolve customer requests concerns, I have received 3 awards due to customers sending satisfaction letter to corporate.

ADDITIONAL SKILLS

• Fluent in French and English, some Spanish

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