Customer Service Assistant

Angela Balfour

Supervisor

Muncie, IN *****

**************@*****.*** - 765-***-****

Willing to relocate to: Lithonia, GA - Atlanta, GA Authorized to work in the US for any employer

WORK EXPERIENCE

Preloader/Package Handler

UPS - Doraville, GA - July 2017 to Present

Sort packages and load trucks

Supervisor

Kellermeyer Bergensons Services - Atlanta, GA - April 2017 to July 2017 Supervise a team of 10 custodians at Bloomingdales. Clean and sanitize the store, scheduling, train employees, operate cleaning machines, scrubbers, etc. Come up with easy realistic solutions, team work Bus Driver/Custodian

Muncie Community Schools Corporation - Muncie, IN - September 2015 to March 2017 I have a class B CDL and I drive a school bus for all sports, events and activities, for all the schools. I clean schools. I've used scrubbers c2machines, carpet cleaners, buffers, strippers. Assistant Manager

ESTEP & COMPANY - Muncie, IN - August 2013 to November 2015 Train workers in food preparation, and in service, sanitation, and safety procedures.

• Compile and balance cash receipts at the end of the day or shift.

• Perform various financial activities such as cash handling, deposit preparation, and payroll.

• Supervise and participate in kitchen and dining area cleaning activities.

• Estimate ingredients and supplies required to prepare a recipe.

• Resolve customer complaints regarding food service.

• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.

• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write- ups.

• Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.

• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.

• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.

• Present bills and accept payments.

Cashier

Save On Liquor Store - Muncie, IN - July 2010 to January 2012 Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Assist customers by providing information and resolving their complaints.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price

scanners.

• Greet customers entering establishments.

• Answer customers' questions, and provide information on procedures or policies.

• Sell tickets and other items to customers.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying

trash cans.

• Stock shelves, and mark prices on shelves and items.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Cashier/assistant

HOOSIER PETE / G&G OIL - Muncie, IN - August 2008 to March 2010 Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Assist customers by providing information and resolving their complaints.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price

scanners.

• Greet customers entering establishments.

• Answer customers' questions, and provide information on procedures or policies.

• Sell tickets and other items to customers.

• Process merchandise returns and exchanges.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying

trash cans.

• Stock shelves, and mark prices on shelves and items.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Calculate total payments received during a time period, and reconcile this with total sales.

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

• Sort, count, and wrap currency and coins.

• Supervise others and provide on-the-job training.

• Compute and record totals of transactions.

• Offer customers carry-out service at the completion of transactions.

• Issue trading stamps, and redeem food stamps and coupons.

• Keep periodic balance sheets of amounts and numbers of transactions.

• Cash checks for customers.

• order and receive inventory

• train new employees

• cook, clean and stock deli area

• pump fuel for customers

Assistant Head Housekeeper

HOLIDAY INN EXPRESS &SUITES - Muncie, IN - July 2007 to January 2009 Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that

health standards are met.

• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.

• Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.

• Keep storage areas and carts well-stocked, clean, and tidy.

• Dust and polish furniture and equipment.

• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.

• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.

• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.

• Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.

• Sort clothing and other articles, load washing machines, and iron and fold dried items.

• Sort, count, and mark clean linens and store them in linen closets.

• Replace light bulbs.

• Assign duties to other staff and give instructions regarding work methods and routines.

• Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.

• Move and arrange furniture and turn mattresses.

EDUCATION

High School Diploma

Muncie Southside High School - Muncie, IN

May 1993

SKILLS

Operating Systems, Training, Hospitality, Transportation, Banking, Teamwork, Customer Service, Inventory, Management, UPS

CERTIFICATIONS/LICENSES

Class B CDL

April 2016 to April 2018

Passenger endorsement air brake endorsement school bus endorsement ADDITIONAL INFORMATION

• I work hard to advance in everything I do

• I'm a very dependable

• I am able to learn very quick

• I am a responsible Hard worker

• I have great leadership skills

• I can Operate all types of equipment

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