Customer Service Accounts Receivable

Natalie A. Anagnostis, CPA

Smyrna, Georgia 678-***-**** ac1j2v@r.postjobfree.com

Risk Assessment, Internal Controls, Quality Assurance, Process Improvement, Performance Metrics

Billing, Accounts Receivable, Accounts Payable, Inventory

Executive Communication, Customer Service, Administrative

PROFESSIONAL EXPERIENCE

Independent Real Estate Agent - Smyrna, GA Jul 2015 – current

Perform assessment of properties, valuations, inspections and market projections

Negotiate contracts for parties to agree upon terms/conditions and ensure performance

Prepare, present and communicate property status for prospective buyers and agents

DELTA AIRLINES (ALLSOURCE PPS CONTRACTOR) – Atlanta, GA Apr 2014 – Jun 2015

Internal Audit Project Leader – Delta Tech Ops Maintenance Repair & Overhaul Insourcing (MRO)

Assessed risks, internal controls, processes and roles/responsibilities to improve financial performance, mitigate risks, increase effectiveness/efficiency, improve communications/customer relations with best practices focus; primarily A/R, Insurance, Billing, Inventory, Credit, Materials, Labor, Pricing

Collaboratively implemented improvements which significantly improved accounts receivable, insurance receivables, billing errors, pricing errors and inventory discrepancies

Monitored financial and business processes to maintain SOX internal controls, satisfying external auditor reporting requirements

Coordinated monthly performance metrics for operational teams and integrated audit results to enhance financial/operational reporting within SalesForce

Performed annual inventory, monitored inventory levels, assessed inventory cost/benefit purchasing strategies with production projections, systematically performed physical inventory counts, assessed discrepancies with management/finance

Developed and maintained customer profiles, creating enhanced monitoring of production, credit lines, receivables, cost of quality; implementing results into SalesForce

AXIS CAPITAL, INC. – Alpharetta, GA Jul 2010- Feb 2012

Senior Analyst/Administrative Assistant

Performed quality assurance function for co-sourced internal audit department to maintain audit quality, quarterly auditee meetings and SOX reporting

Prepared executive level audit packages in coordination with auditors and respective company executives

Coordinated activities of co-outsourced internal audit team and performed special projects as requested

ATLANTA SIGNATURE HOMES, INC. – Atlanta, GA Jan 2003- Mar 2010

Accounting/Finance Manager – (Owner/Operator)

Managed budgeting, accounting, reconciliations, tax preparation and financial reporting

Compilated billing, managed accounts receivable, cash flow and contract wording to ensure timely payments of invoices and accuracy

Oversaw accounts payable function for vendor communications and timely payments

Ensured all subcontractor maintained insurance requirements and supporting documentation for company audits

Prepared customer detailed status reports

DELTA AIRLINES, INC. – (co-sourced with PriceWaterhouseCoopers) - Atlanta, GA Apr 1999 – Dec 2002

Senior Corporate Auditor

Performed risk assessments, audits and projects focused on identifying internal control and process improvements to mitigate business risks, streamline operations and recognize cost saving opportunities

Coordinated substantive testing supporting external auditor requirements

Developed company wide web-based finance policies in conjunction with business units during SAP implementation

Oversaw company-wide connection carrier year-end inventory counts and reviewed discrepancies

Reviewed Delta Connection Carrier acquisition process and alliance partner relations

Senior Financial Analyst for Atlantic Southeast Airlines, Delta Connection Carrier

Planned/administered company’s operating budget and month-end close: reviewed closing entries, researched plan discrepancies, identified correcting entries and provided variance explanations

Compiled Monthly Financial Statements and Senior Management Reports

Evaluated and processed capital appropriation requests, administered capital plan and performed business case analysis for capital investments

ARTHUR ANDERSEN – Phoenix, AZ Sep 1997-Mar 1999

Senior Consultant / Contracted Refunds Manager for University of Phoenix Student Financial Aid

Redesigned refund processes in conjunction with Accounting & Campuses to be effective/efficient and maintain compliance requirements

Improved customer service; developed formal & scheduled communication channels with campuses and stakeholders – resolving issues/discrepancies

Assessed and evaluated company-wide cash flow cycle to eliminate costs/inefficiencies, improve cycle time and increase employee productivity/moral

Developed/facilitated fraud awareness, risk, internal controls, process improvement training

TRANSAMERICA – Charlotte, NC May 1995-Jul 1997

Internal Auditor

Performed integrative audits, data mining, and substantive financial transaction testing

Conducted on-site reviews for contracted third party administrators to confirm contract compliance

Coordinated company-wide internal control assessment in conjunction with Peoplesoft Implementation

EDUCATION / LICENSES / PROFESSIONAL ORGANIZATIONS

Certified Public Accountant – State of Georgia / Member - Georgia Society of CPAs

B.S., Accounting – University of North Carolina at Charlotte, Charlotte, NC / 3.2 GPA

Beta Alpha Psi Member – Accounting Fraternity

Full Academic Scholarship – Children of Deceased or Disabled Veterans – State of North Carolina

UNC-Charlotte Alumni Member

SOFTWARE

SAP, Microsoft Word, Powerpoint, Excel, Salesforce, Visio, Quickbooks

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