Customer Service Document Control

Larry D Weir

**** ****** ** ******* ** *****

H: 425-***-**** C: 425-***-**** ******@*****.***

Skills

Outstanding customer service skills

Patience, tact, and an ability to work with people in all situations

Strong organizational skills

Cross-team training

Attention to detail/ability to focus on tasks

A grasp and interest of information of all kinds including current events and technology.

Ability to learn new skills effectively and efficiently

eDiscovery/Discovery experienced

Data/Information analysis

Technical Writing

Knowledge of federal and state regulatory practices.

HTML, HTML5, JavaScript, C#, PHP, CSS, Java, VBScript

Hyena, TreeSize Professional, MarcEdit

Dreamweaver, SharePoint Designer, Visual Studio proficiency

Report, policy, and procedure development

Scanning, filing, tracking and retention of all documents

Continuous Improvement (Six Sigma, Lean, Human Centered Design)

Proficient in using computers, email, MS Office Suite, and other software experience

Information Governance

Professional Summary

Knowledgeable and experienced Records Administrator/Library Assistant seeks employment as a Records Analyst. Fast learner and multi-tasker willing to work a flexible schedule, including weekend and night shifts with experience in the operational characteristics, services, and activities of a records management program.

Work History

Records and Document Control

Managed records and documents to maintain compliance with the pertinent federal, state, and regulations related to the design, manufacturing and qualification of heavy duty vehicles and heavy-duty engines.

Created a Records management system and related policies and procedures.

Developed specialized records management requirements pertaining to Federal and State records rules, regulations, and laws including procedures and legal requirements necessary to maintain, archive, preserve, and protect records.

Focal point for conducting and responding to eDiscovery and Discovery requests including preparing discovered materials for requesting customers and agencies.

Configuration

Configured and tested software upgrades while at PACCAR and for at sea systems while in the US Navy.

Migration

Migrated PACCAR Technical Library Integrated Library System (ILS) from an in house designed collection of database to a web-based system including online ordering, order management, user management, and cataloging.

Integration and Implementation

Worked with an outside consultant to integrate a web-based ILS that brought the entire library catalog online resulting in the PACCAR Technical Library becoming available for over 20,000 PACCAR employees resulting in increased library usage.

Custom Solutions

Working with local IT staff and as part of a larger Six Sigma project, researched, developed and implemented electronic records management for in-process engineering projects and final disposition of engineering projects.

Created and implemented a web-based library requesting system using web technologies which resulted in increased requests and allowed the staff librarians to better meet customer needs by having specific questions answer which reduced time in fulfilling the customer’s requests and improved request through put.

Business Process Improvement

LEAN – trained in Lean Six Sigma and used the methodology on over 15 projects to analyze and improve processes resulting in improving project reporting and publishing; creating an electronic project file management system; and several other projects involving both document and records management.

Human Centered Design (HCD) – trained in HCD and used those principles to design a new library space as well as improving the layout and function of the records storage area.

PACCAR TECHNICAL CENTER

Technical Publications Specialist I 12479 Farm-to Market Rd January 1999 – Current

Fulfilled multiple roles including Location Records Administrator/ Document Control Specialist, Library Technician, Document Control Specialist, Database Designer and maintainer, Webmaster, Information Governance, Legal eDiscovery/Discovery processes, Intranet development (design, code, and maintain), Software implementation/upgrade, ISO 9001 Document Control, and customer service.

UNITED STATES NAVY

Russian Linguist

Evaluated, interpreted, and analyzed highly classified intelligence products in support of Department of Defense and National requirements.

Master Training Specialist / Instructor ¬ Led, trained and mentored new employees in Top Secret, Secret and Unclassified computer programs and databases

Conducted trend analysis and created briefings for senior level management providing them with the necessary information needed to make informed decisions

Compiled and analyzed intelligence in austere environments with limited resources to meet timely reporting requirements.

Additional Information

Certificate of Information Governance

U. S. Navy Apprentice Intelligence Analyst 1984-1999

U. S. Navy Master Training Specialist 1993-1999

Education

Bachelor of Science, Computer Systems (Web Languages), City University of Seattle, June 2009

Associate of Arts, General Studies, University of Maryland European Branch, 1982-1996

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