Customer Service Quality Assurance

Eliza M. Acosta

Objective Seeking a career in quality assurance and environmental health and safety (EHS) to enhance the skills acquired to grow with the organization

Employment

Feb 2010 – July 2017 Greif Packaging LLC La Palma, CA

Quality Assurance Specialist

* Maintained #1 standing in Safety and Quality for 7 years

* Obtained the highest safety score in a safety audit

* Minimized customer complaints

* Performed and lead internal and external audits for both quality and safety

* Provided employee training and safety training to all employees

* Managed the QMS (Quality Management System)

* Developed and updated work instructions, manuals, JSA, quality policies, risk assessments

* Familiarity in safe quality foods practices and compliance

* Managed projects

* Coordinated safety and quality programs

* Implemented OPEX/ Lean practices

* Conducted Safety and Quality Meetings

* Performed customer surveys

* Created PowerPoint presentations for production as well as clientele

* Created and implemented Safety and Quality procedures

* Proficient with ISO 9001:2008 standards

* Proficient with OSHA standards

* Used software such as Microsoft office, Lotus Notes, QS-System, Workday, Kronos

* Supervised employees in the absence of floor supervisor and/or plant manager

* Backup for human resources, procurement, and customer service duties

* Performed Behavior Based Safety Observations

* Implemented HR policies and laws throughout the company

* Performed payroll for employees

* Conducted new hires and employee orientations

* Increased employee involvement and participation with safety initiatives

Oct 2005 – Jan 2009 Fleetwood-Fibre Packaging & Graphics, Inc. Industry, CA

QA Administrative Assistant

* Conducted internal audits

* Performed Root Cause and Corrective Action Training

* Prepared reports for other departments

* Maintained quality assurance documents

* Acts as a liaison among department personnel

* Acted as a resource for both internal and external customers

* Performs administrative duties such as data entry, filing, correspondences

* Works with minimal supervision

* Performed customer surveys

* Used software such as Microsoft office, ASI, Q-Pulse, Powerway

* Studied ISO 9001:2000 standards

* Uses office machinery such as 10-key, calculators, fax machines, scanners, and copiers

* Generated customer and internal complaints

* Assisted with statistical data

* Presented charts/ graphs for areas of improvement

* Responsible for tool calibrations

* Certification with Tap Root Analysis

* Maintained Management System

Aug 1997 – Oct 2005 Weber Metals, Inc Paramount, CA

Quality Assurance Technician

* Maintained office inventory

* Assisted supervisor with customer needs

* Prepared data for presentations for clientele

* Reviewed and controlled quality assurance documents

* Acted as liaison between QA, Sales, Customer Service, Plant personnel

* Reviewed documents such as stress relieve records, heat treat certifications, and metallurgical test results

* Scheduled audits and surveys

* Arranged travel accommodations

* Improved clerical process by simplifying data input

* Created first article inspections

* Responsible for calibrations and customer compliance

Education

1989 - 1995 University of California, Riverside Riverside, CA

Bachelor of Arts, Psychology

Certifications

Internal auditor

OSHA 30

ISO 50001: Energy Management System

GMP

HACCP

Human Resources

Tap Root Analysis

Leadership

In pursuit of CSP (Certified Safety Professional)

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