Customer Service Data Entry

Lori Lloyd

**** ********* ***. ** **. Louis, MO *3111 314-***-**** ***********@*****.***

Summary: Results-oriented customer service specialist with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

• Client relations specialist

• Conflict resolution t

• Team management

• Attention to detail

• Documentation

• Management

• Talent development

• Skilled multi-tasker

• Microsoft Office

• Training and development

• Scheduling

• Deadline-oriented

West Education Group 8/2016- Present

RC Support Person/Admin St. Louis, MO

Greet the customers with a friendly and professional tone

Support to our technical support team

Answer all calls then transfer them to the technicians

Assist the customer who have minimal needs that we have access to

Tele service as customer states what is needed through typing and speaking

TJ Maxx 10/2008 to 04/2016

Front End Coverage Coordinator San Francisco, CA

• Greeted customers entering the store, ascertain what each customer wanted and needed.

• Answered questions regarding store products and maintained knowledge of current sales and store promotions.

• Documented processes and procedures as well as maintaining data entry into various systems.

• Up to date knowledge of store policies regarding payments, returns, and exchanges, as well as trained entire store on the same policies and procedures as stated above.

• Trained my entire store on the complete aspect of the front end functions and cashiering.

• Responsible for all aspects of customer support with the customers and troubleshooting customer service issues.

• Successfully managed the activities of 15 plus team members in multiple locations.

• Interviewed, hired and trained new quality customer service representatives.

• Provided detailed monthly departmental reports and updates to senior management.

• Addressed negative customer feedback immediately.

Hickman Homes FFA and Gastinell's Supportive Housing 06/2005 - 10/2008

Case Manager/Administrative Assistant San Francisco, CA

• Case management for several females who were emancipated out of foster care system into adulthood.

• Instilled and demonstrated independent living skills.

• Gave knowledge of interviewing skills, finances, cooking, up keep of personal space and surroundings.

• Provided the proper resources to the clients and to parents of clients.

• Drafted meeting agendas, supplied advance materials and executed follow-up for meetings.

• Managed the receptionist area, including greeting visitors and responding to requests.

• Served as central point of contact for all outside vendors needing access to the building.

• Wrote reports and correspondence from dictation and handwritten notes.

• Dispersed incoming mail to correct recipients throughout the office.

Today's Temporary Agency 02/1994 - 05/2004

CSR/Clerical St. Louis, MO

Job Assignments Included: Emergency Room Registration Desk at Lutheran Hospital,

CSR during tax season at H& R Block for several years, Mortgage Processor Assistant for Commerce

Bank Mortgage Corp in Clayton MO, Front Desk Operator, Customer Service, Answering multi-line phone system, paging system for sales associates, in charge of taking and delivery of messages at Warehouse of fixtures. Customer Sales support for Cardinal Building Materials, Opex operator and data entry specialist for US Bank

Education- Eureka Sr. High School, Graduated 1990.

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