Customer Service Representative

Justin Sowels

Dallas, TX *****

***********@*****.*** - 469-***-****

WORK EXPERIENCE

Customer Service Representative

Traver Connect - Richardson, TX - December 2016 to Present Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Sales Representative/Recruiter

Direct Energy - Tempe, AZ - May 2013 to August 2016 Engage customers in order to provide to them what they need in terms of product and quality services. Also promote brands and upsell products and services. Processed transactions in a timely manner and monitored them to ensure completion. Communicate current product features and benefits to new and existing customers.

Worked alongside hiring managers to write job description and recruiting plan for the sales department. Took inbound and make outbound calls to job seekers that acquired online or in person. Interviewed candidates to determine if they were a good fit for the position. Customer Service Representative

Dish - Phoenix, AZ - June 2012 to October 2012

Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts, Maintained contact and followed up on problems that required special handling, Provided marketing support by making outbound sales calls for special promotions, Researched and responded to customer inquiries and explained transactions to their satisfaction, Recognized by customers who appreciated my extra efforts, Assisted customers in the selection of products Technical Support Representative

CableOne - Phoenix, AZ - August 2011 to April 2012 Oversaw the daily performance of computer systems, Answered user inquiries regarding computer software or hardware operation to resolve problems, Entered commands and observed system functioning to verify correct operations and detect errors, Set up equipment for employee use, Installed and performed minor repairs to hardware, software, or peripheral equipment, Provided technical assistance and support, Conducted computer diagnostics to investigate and resolve problems

Technical Support Representative

Pace - Phoenix, AZ - January 2011 to April 2011

Oversaw the daily performance of computer systems, Answered user inquiries regarding computer software or hardware operation to resolve problems, Entered commands and observed system functioning to verify correct operations and detect errors, Set up equipment for employee use, Installed and performed minor repairs to hardware, software, or peripheral equipment, Provided technical assistance and support, Conducted computer diagnostics to investigate and resolve problems

Premises Technician- Internet Services

AT&T - Dallas, TX - August 2009 to October 2010

Tested and repaired newly installed or updated equipment to ensure that it functions properly, Repaired or replaced faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment, Removed and remade connections in order to change circuit layouts, Demonstrated equipment to customers and explained use, Adjusted or modified equipment to enhance equipment performance

Assistant Manager

Domino's Pizza - Mesa, AZ - January 2006 to May 2007 Oversaw daily operations of 20+ employees in Estimating, Purchasing and Administrative, Provide leadership and mentoring to create positive employee relations and support an engaged, productive workforce to attain world class results, Expanded customer base through implementation of effective marketing programs and promotions, Prescreened, interviewed and hired staff members and maintained personnel files, Responsible for office planning, merchandising, signage, and product displays EDUCATION

Associate in Business administration

Remington College - Dallas, TX

2008 to 2010

SKILLS

Microsoft Word (9 years), Microsoft PowerPoint (10+ years), Microsoft Excel (5 years) MILITARY SERVICE

Service Country: United States

Branch: Marine Corps

Rank: E-4 Corporal

August 2001 to August 2005

ADDITIONAL INFORMATION

• Monitored the daily performance of computer systems

• Educated customers about products and services as well as selling and upselling equipment and services

• Answered user inquiries regarding computer software or hardware operation to resolve problems

• Entered commands and observed system functioning to verify correct operations and detect errors

• Set up equipment for employee use

• Installed and performed minor repairs to hardware, software, or peripheral equipment

• Provided technical assistance and support

• Conducted computer diagnostics to investigate and resolve problems

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