Customer Service Management

Joseph Barrow

***** ******* **** • Winchester, CA 92596

619-***-**** • ***********@*****.***

COMPANY VALUE

With over 20 years in the US Navy, I have been fortunate to gain the knowledge and skills it takes to successfully run an organization. By providing leadership and guidance to attainable goals, I have focused my strengths on developing new approaches that drives efficiency, minimizes risks, and maximizes revenue.

RELATED SKILLS

Advanced skills in managing resale and wholesale operations

Strong analytical skills and budget management

Experienced in recruitment and the onboarding process

Extensive training in leadership, conflict resolution and mentorship

Tech-savvy with strong experience in security technologies

Utilizes resourcefulness to optimize productivity and efficiency

Upholds and demonstrates compliance regulations and standards

EMPLOYMENT HISTORY

United States Navy San Diego, CA Aug 1989 – Aug 2012

Resale Operation Management

Achievements: Successfully managed and improved efficiency at all personal and retail services including the barber shop, tailor shop, convenient store, laundromat, dry cleaning plant, retail store, soda fountain and commissary store

Certifications/Training: First Aid Certified (trained to treat electrical shock, simple and compound fractures, heat exhaustion, heat stroke and burns

-Primary responsibilities include:

oSupervised Warehouse staff, inventory management and vendor returns

oConducted financial management duties including returns, closeout, collection/control, maintaining balance sheets as well as managing the P&L

oRegularly conducted supervisory duties including training, career counseling and performance evaluations

oManaged operations and maintenance of Resale Operations Management (ROM) system

oManaged human resources responsibilities including prospecting recruits, conducting interviews, enlistment and record keeping, counseling rejected applicants, analyzing and reporting recruiting results while improving recruiting, marketing and processing practices

-Additional responsibilities include:

oConducted lead sales and customer service responsibilities

oMaintained and operated vending machines utilizing strong technical knowledge

oSupervised Material Handling

EDUCATION

United States Navy August 2012

Relevant coursework taken: First Aid and Safety, Personal Fitness/Conditioning, Personal/Community Health, Barber Science (Sanitation, Dermatology, Hygiene), Operational Risk Management, Chemical, Biological and Radiological Operations Field and Team Training, Introduction To Stress Management, Introduction to Anger Management, Sexual Health – Unplanned Pregnancy Prevention, Equal Opportunity – Religious Accommodation, Introduction So Suicide Prevention, Operational Stress Control

University of Phoenix, Murrieta October 2008

B.S. in Health Administrative Management

Contact this candidate