Manager Customer Service

Robin Bridges

General Manager-District Manager Quality Inspector.

Villa Ridge, MO 63089

******@***.*** - 636-***-****

To Better myself and to better the company I may work for and help a company with waste production. Authorized to work in the US for any employer

WORK EXPERIENCE

Manager, Pacific, MO

R&R Collections Agency & Financial Consultants - Pacific, MO - December 2008 to December 2014 As the manager of R&R Collections my responsibilities include providing great customer service to all of our clients, maintaining good oral, and reading communication skills, multitask oriented, being well organized, the ability to set priorities to meet deadlines, overseeing Accounts Payable/Receivable, assisting the clients in making the proper budget assessments to meet their needs, posted payments received and constructed payment plans, sent collections letters to all customers with balances less than $1,000 that were over 60 days past due, as well as customers with balances greater than $1,000 that are over 60 days past due. Accounts over 90 days past due receive a Payment Demand Letter with the promise of service interruption if payment is not received in 60 days. Placing direct phone calls, or e-mails to customers that are past due. Worked closely with the clients to implement processes, and policies that contribute accurate invoicing, so if service were to be stopped for non-payment, this position would be responsible for approving the sending of a final demand letter. Preparing documentation necessary to create the Credit or Debit Memo necessary to true up a customer account to 0 days. Addressing ongoing customer complaints concerning billing, or service rendered with the clients.

District Manager

Monro Muffler Brake & Service - Eureka, MO - March 2014 to May 2014 Kept track of P&L as well as Store Managers schedules, reported to New York on a daily basis as how my 13 stores were doing, Proud to say we had the number one stores in our district, had to leave to help with my Mother and Father

District manager

Heartland - High Ridge, MO - September 2013 to March 2014 oversee the restaurant and scheduling for employees as well as Managers. I make sure the customers are happy with the service as well as i make sure that my resturant is running smoothly and that all my managers are doing their jobs as well as the crew,

Store Manager

AutoTire - Eureka, MO - August 2012 to September 2013 As the store manager of AutoTire, my responsibilities included creating weekly employee schedules, directed mechanics, directed technicians on properly handling assignments, in charge of store maintenance, monitoring labor hours, greeting customers, monitoring and increasing store revenue, and ensuring customer satisfaction. In June 2013 Took Over District Manager, Over sees 13 Stores I'm responcible for their P & L, also Managers Schedules, and making sure our customers are 100% satisfied, also in charge of doing full count inventory in the 13 stores I have.

Store Manager, Accounts Payable/Receivable, Pacific, MO Bays tire service - Pacific, MO - August 2008 to August 2012 As the Store Manager of Bay's Tire, my responsibilities include, greeting, and assisting each customer with great customer service, maintaining appointments, assisting with walk-ins that needed services rendered, received payments for services rendered, answered incoming calls, and any inquiries given, created a payment plan for VIP customers, overseeing the accounts payable/receivable, maintaining the store's financial books, created a budget plan for the store's owners.

Supervisor/Manager

Chrysler LLC - Fenton, MO - April 1995 to August 2008 As Supervisor for Chrysler LLC, my responsibilities included participating the Team Concept meetings with the other leaders, overseeing, and supervising 50 people, assigning jobs to the other team members, performing repairs on the vehicles that came through the assembly line, assembling parts for particular vehicles, maintaining a smooth, and accurate production, also serving as a Relief Assistant with the ability to perform several different job tasks..

1st Asst Manager

McDonald's - Eureka, MO - 1979 to 1986

of McDonald's, my responsibilities included overseeing, and supervising 12-18 people, providing quality customer service to all of our customers, maintaining a clean restaurant/restaurant grounds, keeping Drive- Thru orders completed in 30 seconds or less, and counter orders in 45 seconds. Responsibilities also included opening the store every morning, taking inventory, unloading/checking truck orders, and daily checking the money safe, and drawers.

EDUCATION

M.B.A

Maryville University

2008

SKILLS

Quality Inspection, Inventory management, OSHA regulations, waste control, CERTIFICATIONS

Collections

December 2008 to December 2015

Certified by the State of Missouri in collection and financial Management. Have been certified in inspection and rewards from Yokohama tires. Goodyear. And graduate of JLU

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