Customer Service Data Entry

Shariesa Maxwell

Tunica, MS *****

**********@*****.*** - 662-***-****

Willing to relocate to: Memphis, TN - Nashville, TN Authorized to work in the US for any employer

WORK EXPERIENCE

Receptionist and Administrative Assistant

Robert Half - Memphis, TN - 2017-07 - Present

Answer phone and directing to appropriate person, assist employees of what the need, invoice, paying bills, sending emails, and faxing documents.

Packaging

Williams-Sonoma, Inc. - Olive Branch, MS - 2016-11 - 2017-09 pulling a tote, scanning everything in the tote to see if everything in that order is correct. I pack it and send it shipping to be sent to customer.

Manager

Americash - Tunica, MS - 2016-10 - 2017-06

Processing loans,customer service, collection, cash handling,data enty Master Banker

Sam's Town Casino - Tunica, MS - 2015-04 - 2016-09 I perform monetary transactions for guests in an assigned window bank. Maintain an accurate balance count of company assets while providing excellent customer service. I paid out jackpots up to $60,000. I issued fills and receives credits from table games up to $5,000. I maintained accurate records of all transactions in accordance with company policy, internal controls, and Mississippi Gaming Commission regulations. Master Banker

Fitzgerald's Casino - Robinsonville, MS - 2013-05 - 2014-05 Devote myself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services. Know and understand the federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale. Acts as a 'teller' for the casino.

Sells casino chips/tokens to guests for currency.

May redeem slot coin jackpots for guests and sell rolled coins. Secures items from guests to be placed in safe deposit boxes. Answers general questions about the casino asked by guests or the general public. May issue/receive cash drawers for restaurant cashiers, etc. Consistently welcoming guests, thanking them for their patronage and expressing your desire to have them return.

Showing special recognition of frequent guests.

Maintaining constant awareness of services, promotions and events offered by Fitz Group and informs guests. Beinformed on current casino events and relay information to customers with enthusiasm and accuracy. Provide guests with players cards in a prompt, courteous manner. Explain to guests the advantages to playing with a player's card and how the points are accumulated. Interact with guests and fellow team members in a professional and courteous manner. Promote a positive and professional image of Fitz Casino Hotel to all guests. Receptionist/Tax Preparer

Fast Tax - Robinsonville, MS - 2013-01 - 2013-04

I provided the best customer service and promotion the company. I answered phone calls, emails,and help prepare taxes to be filed for that year.

Master Banker

Sam's Town Casino - Robinsonville, MS - 2011-10 - 2013-01 I perform monetary transactions for guests in an assigned window bank. Maintain an accurate balance count of company assets while providing excellent customer service. I paid out jackpots up to $60,000. I issued fills and receives credits from table games up to $5,000. I maintained accurate records of all transactions in accordance with company policy, internal controls, and Mississippi Gaming Commission regulations. Slot Marketing Attendant

Sam's Town Casino - Robinsonville, MS - 2010-09 - 2011-10 The duties for this position was promoting, making player's card, selling tickets for shows that the casino manager book every week and customer service.

Associate

Walgreens - Memphis, TN - 2008-03 - 2010-09

I was in charge of keeping all photo machines up and running, customer service, developing pictures, supervising and helping other employees of their daily tasks. Service Associate

Ace Cash Express - Memphis, TN - 2007-11 - 2008-03 I was in charge of keeping a cash drawer balanced, customer service, loans transaction, MoneyGram transaction, money orders, cashing multiple checks. Cashier

Grand Casino - 2004-07 - 2007-11

I was delivering food and beverages to guest rooms, customer service, and making pastries. I also used the computer software called Micros.

EDUCATION

Ashford University - San Diego, CA

2013 - 2015

Diploma

Rosa Fort High - Tunica, MS

1998 - 2002

SKILLS

Cash Handling, 10-Key, Customer Service, Microsoft Office, Powerpoint, Data Entry ADDITIONAL INFORMATION

SKILLS

● Customer Service

● Cash Handling

● Microsoft Word

● Microsoft Excel

● Micro LMS and CMS

● Promoting

● Data entry

● 10-Key

● Written and Verbal communication

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