Customer Service Insurance

Christine Michelcic

Bachelor of Arts

Greer, SC

**********@*****.***~ 704-***-****

Accomplished administrative professional offering over 12 years of experience seeking to secure a position that can showcase my skills and experience below. I'm confident and poised in interactions with individuals at all levels. I am detail oriented and resourceful in completing projects with the ability to multi-task effectively.

Extremely Positive, Critical Thinker, Steady Performer, Solid Teamwork, Perfectly Skilled

Excellent project and client management skills

Ability to work both independently and within a group dynamic

Extremely detail-oriented and responsibly focused

Proficient in Microsoft office programs and general database

(Family Chiropractic of Charlotte) Front Desk/ Chiropractic Assistant 07/2015-7/2016

Greet patients and assist them accordingly

Responsible for doing new patient orientations and addressing and questions or concerns new patients would have

Assisted office manager with filing and tracking insurance claims as well as outstanding receivables from other patients

Responsible for cleaning each examination room prior to each appointment.

Responsible for organizing appointment schedule each day and keeping doctor updated on status of each appointment.

Maintained and operated the electronic health records and billing system.

Managed insurance and billing related procedures of the facility and solved queries of the patients regarding their insurance

Attended training seminars for management and Chiropractic

Administered front desk duties clerical work effectively and performed other requested or assigned

(Hyundai American Shipping Agency) Customer Service Representative 06/2013-07/2014

Main task was to provide efficient delivery logistics through data management.

Receive and analyze telephone communications and emails from the shipping community and establish bookings.

Confirm equipment and space availability.

Tracking and tracing of cargo- Railroads, terminals and outbound traffic departments.

Working with service contracts.

Investigate research and provide answers regarding export ocean traffic.

Interact with customers, responsible for quoting rates, taking bookings, vessel expediting and cargo container tracing and trouble shooting.

Christine Michelcic

Bachelor of Arts

Greer, SC

**********@*****.***~ 704-***-****

(Woodfield Country Club) Receptionist/ Administrative Assistant/ Concierge 11/2004-08/2005

Excelled in role requiring the ability to handle a variety of customer and administrative tasks.

Assisting with the day-to-day efficient operation of the HR office:

maintaining employee files and the HR filing system

employee orientation, development, and training logistics and recordkeeping

assisting with employee relations

Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.

Worked with event coordinator to market and promote upcoming events.

Demonstrated proficiencies in telephone and front-desk reception within a high volume environment.

Led "cleanup" of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service and a team-player attitude.

(Dr. Hacker Dermatology) Front Desk/ Receptionist) 10/2012-11/2004

Highly skilled in greeting patients and visitors in a quick, courteous and professional manner.

In depth knowledge of answering phones, monitoring and directing calls and taking messages and providing information.

Hands-on experience to determine patient’s requirements and processes.

Proven record of preparing new patient’s medical charts with proper information and official procedures.

**Teaching was my primary career from 2005-2013 (Palm Beach County School District) 08/200*-**-****

Provide classroom instruction and teach all areas of the curriculum to a group of 19 multi-cultural, bi-lingual students in the first grade. Continually adjust teaching strategies and develop lesson plans to adequately serve the needs of the students requiring both typical and special needs instruction. Manage classroom and ensure adherence to specific classroom and school policies with focus on positive discipline. Maintain student record and organize related documents detailing information, such as student progress and grade reporting. Communicate with parents on a daily basis and during parent-teacher conferences. I also coordinated special events and functions throughout the school year handling working with the clients, administered the setting up the functions, keeping track of the profits made, pumped-up the events by advertising and promoting throughout the school.

Education & Professional Development

Bachelor of Arts in Elementary Education

Florida Atlantic University~ Boca Raton, FL

Graduated in 2004

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