Siebel
Resume:
UMAPATHY .S Ph: +(*) – 737-***-**** Email : **************@*****.***
Summary:
He has 13 years of experience in Technology Operations, Managing IT across the Enterprise with vast experience ranging from Delivery Management, Service Delivery, Business Analysis, Strategy Planning, Vendor Management & Negotiation
Achievements in managing large strategic IT initiatives involving re-engineering of business processes through project life cycle (SDLC), operations (ITSM), standards (ITIL) and enterprise applications.
Understood business requirements and been a catalyst between business, development and testing to support and enhance quality assurance of Software Products, which are customer and Quality focused and adds value to Business and Customer
Experience in agile / waterfall software development model, with 7+ years of experience in proxy product owner role.
Collecting and translating business objectives and pain points by creating product roadmap, defining user journey, conducting impact analysis and GAP analysis.
Extensive experience in Siebel Admin activities, Siebel EAI – integration workflows, interfaces (HTTP), Web Services, EAI Transport Adapter, VBC, XSLT, and Import Objects.
Technical Skills:
Area
Skills
Operating Systems
Window 9x/2k/XP / Win 7, Win 2003, Win 2008
CRM
Siebel 7.X, Siebel 8.X, Siebel Open UI, Siebel On-Demand
Siebel Skills
Configuration, Scripting, Workflows, Integration, Siebel EAI (Inbound, Outbound data Integration and Web Services), Siebel Upgrade, XML, SOAP UI, XML SPY
Operating Systems
Windows
Databases & Tools
Oracle, MS – SQL
Employment History:
Name of the Organization
From
To
Cognizant Technology Solutions
Sep 2007
Till date
PacificWest Corporation
July 2004
Sep 2007
Awards & Certification:
-Got a Yearly Award “Excellence in Siebel” from Cognizant.
-Received “Going Extra Mile” award from Cognizant.
-Received “Best Team Mentor” award from Cognizant.
Project Experience:
Project
Card Services
Client
Conduent (Formerly Xerox), Austin, Texas
Duration
Feb 2016 to July 2017
Application
Siebel 7.8, Siebel 16 Call Centre
Organization
Cognizant Technology Solutions US Corp, NJ
Development & Release Management:
●Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
●Managed full project lifecycle from planning to implementation.
●Worked on immediate short-term goals as well as continuously work towards higher goals and most appropriate engineering practices.
●Conduct JAD sessions for requirements elicitation, managing and maintaining the requirement documents.
●Co-ordinated with Leadership Team, PMOs, Call Centre (Across Locations) and establishing process controls within project and mapping risks to controls, linked plans to specific, measurable and realistic metrics and performance indicators that were used in executive reporting package.
●Co-ordinated with Environment Plan Leaders and Responsible for various environments builds.
●Involved at High Level & Detailed level design of the Requirements identified during the discovery phase.
●Develop & Configure Siebel application that includes configuration of Business Components, Business Objects, Joins, Pick lists, MVLs, MVGs, Applets, Views, Screens and Performance tuning.
●Designed BRD (Business Requirement), FSDs (Functional), TDDs (Technical Design), Process Flows (Business Automation, Ease process), client presentations.
●Worked on Client Outbound and Inbound Integration using the web services to combine component-based development and Internet standard protocols that include HTML, XML, Simple Object Access Protocol (SOAP) and Web Services Description Language (WSDL).
Project
Client
Johnson & Johnson (J&J)
Duration
Aug 2011 to Jan 2016
Application
Siebel 8.1.1.11 Life Sciences
Organization
Cognizant Technology Solutions, Bangalore, India
Development & Release Management:
Co-Ordinated with Leadership Team, PMOs and establishing process controls within project and mapping risks to controls, linked plans to specific, measurable and realistic metrics and performance indicators that were used in executive reporting package.
Co-Ordinated with Environment Plan Leaders and Responsible for various environment build ( DEV, SIT, UAT, TRNG, Disaster Recover DR, PROD )
Co-Ordinated with Test Leads Group and responsible for testing, defect fixing and deliverables.
Played key communication role, which is accountable for accurate and timely status reporting to executive steering committee
Establishing process controls within project and mapping risks to controls, linked plans to specific, measurable and realistic metrics and performance indicators that were used in executive reporting package
Provide management with an adequate decision support system by providing information that is timely, accurate, consistent, complete, and relevant.
Designed Technical Specifications using functional requirements.
Working with functional teams and the team sponsors to obtain necessary business information to support the requirements
Understand the Business requirement and design the Business Process.
Involved at High Level & Detailed level design of the Requirements identified.
Develop & Configure Siebel application that includes configuration and scripting.
Involved in Develop & Configure Siebel application that includes configuration, scripting, integration (Standard Protocols – HTTP, HTML, XML, WSDL and SOAP).
Project
KNB Sales Tool
Client
KeyBank, Cleveland, Ohio
Duration
May 2011 to July 2011
Application
Siebel 8.1 Financial Services
Organization
Cognizant Technology Solutions US Corp, NJ
Responsibilities:
Coordinated with Business and established process controls within project and mapping risks to controls.
Played key communication role, which is accountable for accurate and timely status reporting
Understand the Business requirement and design the Business Process.
Involved at High Level & Detailed level design of the Requirements identified.
Working with functional teams to obtain necessary business information to support the requirements
Coordination with Offshore Team.
Developed and implemented MACRO (COM Script) using Excel for large volume of data update in SIEBEL for a single time load.
Project
Oracle CRM On Demand
Client
Express Scripts, St. Louis, MO
Duration
Feb 2011 to Apr 2011
Application
Oracle CRM On Demand
Organization
Cognizant Technology Solutions US Corp, NJ
Responsibilities:
Created National and role based reports to calculate the data tracking.
Created dashboard reports to view territory wise information
Company Profile – Created and Updated Company profile. Monitor User sign-in.
Visibility – Controlled Data Visibility and Access
User Controls – Created and mapped Users with exact role defined.
Setting up Sales Quota limit to Users
Setting up group of declared users for Group Assignments
Fields and Layouts – Created Custom Fields, Customizing Existing fields and describing Page Layouts based on user roles.
Products – Customizing Products and mapping it to right Opportunities as per business requirements
Forecasts – Updating and maintaining Forecasts
Rules – Created Assignment rules, rules group, rules criteria
Created and mapped records to territories.
Worked on Web services to capture the list of accounts
Involved in testing and validation of data
Created dashboard reports to view territory wise information
Involved in migration process from Development to Test, Prod Environment.
Project
Siebel Development & Support
Client
Schneider National Inc., Green Bay, Wisconsin, USA
Duration
June 2010 to Dec 2010
Application
Siebel Call Centre 8.0
RDBMS
Oracle 11i
Organization
Cognizant Technology Solutions US Corp, NJ
Responsibilities:
Managed Onsite and Offshore Team
Co-Ordinated with Leadership Team, PMOs and establishing process controls within project and mapping risks to controls, linked plans to specific, measurable and realistic metrics and performance indicators that were used in executive reporting package.
Co-Ordinated with Environment Plan Leaders and Responsible for various environment build ( DEV, SIT, UAT, AIT, PERF, PROD )
Co-Ordinated with Test Leads Group and responsible for testing, defect fixing and deliverables.
Played key communication role, which is accountable for accurate and timely status reporting to executive steering committee
Establishing process controls within project and mapping risks to controls, linked plans to specific, measurable and realistic metrics and performance indicators that were used in executive reporting package
Provide management with an adequate decision support system by providing information that is timely, accurate, consistent, complete, and relevant.
Designed Technical Specifications using functional requirements.
Working with functional teams and the team sponsors to obtain necessary business information to support the requirements
Understand the Business requirement and design the Business Process.
Involved at High Level & Detailed level design of the Requirements identified.
Develop & Configure Siebel application that includes configuration and scripting.
Involved in Develop & Configure Siebel application that includes configuration, scripting, integration (Standard Protocols – HTTP, HTML, XML, WSDL and SOAP).
Project
Siebel Development & Upgrade
Client
Cbeyond, Atlanta, GA, USA
Duration
Sep 2007 to May 2010
Application
Siebel e-Communications 8.1, 7.7
RDBMS
Oracle 10g, 9i
Organization
Cognizant Technology Solutions, Bangalore, India
Responsibilities:
Designed Technical Specifications using functional requirements.
Understand the Business requirement and design the Business Process.
Involved at High Level & Detailed level design of the Requirements identified during the discovery phase.
Develop & Configure Siebel application that includes configuration and scripting and Involved in the creation of configuration changes that have been related to VBC.
Involved in the configuration of Business Components, Business Objects, Joins, Pick lists, MVLs, MVGs, Applets, Views, Screens and Performance tuning.
Worked on Client Outbound and Inbound Integration using the web services to combine component-based development and Internet standard protocols that include HTML, XML, Simple Object Access Protocol (SOAP) and Web Services Description Language (WSDL).
Involved in the development of Package Re-Design, SB Conversion, Directory Listing, Secure Backup, Secure Desktop, Voice Mail, Fax to Email, SIPPCA, Referral Partner, Circuit Disconnection, Email Partner, SR Batch Process and Contract Renewal.
Worked on sending email based on Outbound Communication Manager.
Worked on custom business service.
Responsible for Testing in different environments.
Upgrade Experience:
Cbeyond
Application
Siebel 7.7 -> Siebel 8.1
RDBMS
Oracle 9i -> 10g
Organization
Cognizant Technology Solutions, Bangalore, India
Responsibilities:
Preparing a pre upgrade tasks list based on the Mock Upgrade results for Actual Upgrade
Applying all the learning’s and analysis done during the Mock Upgrade phase.
Analyzing the warnings and fixing the un-accepted errors during the Mock Upgrade phase.
Monitoring the Production Dry Runs executed by onsite Team.
Post upgrade Re-Configuration and scripting to make all the functions working same as the existing repository. Below are the Re-Config tasks involved:
oRemapping (Fields, Joins, Links) at the business layer
oScript Migration (applet, business component, business service)
oReconfiguration of UI, Workflow policies, Processes
oConfiguration of Integration Objects and migration
Worked on analyzing the upgrade logs to identify the changes to be re-configured.
Involved in Code review, Design, UTC Review & Log Analysis.
Involved in effort estimation & task creation to the team.
Re-Configuration Phase: Involved in Configuration, Interface resolutions.
Project
eStore Interface, DTV-BS
Duration
February 2007 to September 2007
Operating Systems
Windows NT
Application
Siebel Call Center 7.7
Responsibilities:
Designed Technical Specifications using functional requirements
Analyzing requirements & prepare Technical Requirements Specification Documents
Created Internal Integration Object to match requirements
Responsible to build Outbound Integration WF for exchanging data with external System
Responsible in creating IO based on Contact, Account & Address Business Entities
Worked on Siebel Workflows which builds XML & sends it to External Applications
Involved in building browser scripts which will launch an IE with necessary data.
Worked on Inbound Integration using the web services.
Project
Global CRM, LI
Duration
January 2006 to November 2006
Operating Systems
Windows NT
Application
Siebel Call Center 7.7
Responsibilities:
Involved in the development of Siebel Call Centre Application
Involved in the configuration of Business Components, Business Objects, Joins, Pick lists, MVLs, MVGs, Applets, Views, Screens and Performance tuning.
Created Docs for Configuration changes, Test cases & methods of Troubleshooting tips
Project
IAMS
Duration
July 2004 to November 2005
Location
Chennai, India
Operating Systems
Windows NT
Application
Siebel Call Center 7.7
Responsibilities:
Responsible for Technical Support.
Configure Siebel Application, which include Customization of Siebel objects, UI objects.
Transforming Functional Specifications into Technical Specifications
Involved in the configuration of Business Components, Business Objects, Joins, Pick lists, MVLs, MVGs, Applets, Views, Screens and Performance tuning.
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