Customer Service Representative

Location:

Posted:

July 27, 2017

Calvin T. Jones *** North Third Avenue Apt *V Mount Vernon, New York 10550

************@****.***

PROFESSIONAL EXPERIENCE

H&R BLOCK – WHITE PLAINS, NEW YORK

Administrative Customer Service Representative – December ’16 to Present

Matching client with the best suited tax professional for their needs

Greeting client in a personalized, friendly, and inviting manner

Scheduling client how they would like to be scheduled

Handing client exits by assuring all current and future needs are met

Maintaining office cleanliness and organization of resources with team members

DRIVELINE MERCHANDISING – COPPELL, TEXAS

Merchandising Associate – April ’16 to Present

Provide updates on job knowledge by maintaining store networks, publications

Report information by reporting growth, expansion, or closings of retail clients in an assigned territory

Keep organized records and reports to organize client customer focus, organization and competitive analysis to provide maximum product sales

Collaborating with buyers, suppliers and distributors to negotiate quality pricing

SEARS – YONKERS, NEW YORK

Marketing Associate– May ’14 to Present

Qualifying customers for consultation and financing

Promote Sears Home Improvement Line

Schedule in-home consultation with qualifying customers

Provide accurate product information

LITTLE STARS DAY CARE – BRIDGEPORT, CONNECTICUT

Day Care Assistant – January ’06 to March ‘13

Accountable for operational aspects of the child care center ensuring quality care and education for children

Implement effective day care center’s goals

Compliance with all federal state and local laws, as well as day care policies and procedures

Maintain good working relationships with the parent base community contacts and corporate personnel

NORTH EASTERN ASSET RECOVERY – HAWTHORNE, NEW YORK

Debt Collector - April ’04 to June ‘10

Weekly analysis of patient accounts to ensure timely private patient payments

Collect delinquent accounts by establishing payment arrangements with patients

Protect doctors/facility value by keeping collection information confidential

Maintain financial files

THE CHILDRENS’S VILLAGE – DOBBS FERRY, NEW YORK

Communications Representative – January ’01 to April ‘04

Answer and route calls on campus

Facilitation and communication of critical emergency response

Provide directory assistance for staff

Personal and Professional References Available Upon Request