Customer Service Administrative Assistant

Marisa Payne

502-***-**** Louisville, KY ***** *********@*****.***

Languages

English: Intermediate

Portuguese: Fluent

SUMMARY SKILLS

Extensively, organized administrative assistant with many years of experience with accounts payable and receivable, budgetary and personnel requirements, customer service, dealt with daily goals in an office. Able to learn proprietary systems/applications quickly and easily.

EXPERIENCE

Visa Clerk June 2014 – July 2017

U.S. Department of State, Consular Section Sao Paulo, Brazil

The Sao Paulo Consulate is one of the three largest in the world. It processes an average of 2,000 applicants daily.

Used knowledge of complex Brazilian legislation and procedures to review the visa applicant’s documentation and information gathered during the interview. This is an important part of the visa eligibility process for applicants and for Officers to review.

Scheduled VIP interviews during off peak times ensuring these interviews did not disrupt the normal interview flow and respect VIP applicant’s privacy.

Provided visa applicants with detailed information regarding available services and applications procedures for all types of non-immigrant visas. In American Citizen Services (ACS) division, responsible for Consular Report of Birth Abroad (CRBA), Process emergency passport request for American Citizen and notarization.

Performed all aspects of issuance of the Machine-Readable Visas, which includes: entering data, printing, assembling, pasting visas in passports, and quality control reading, needs to be done under strict guidelines.

Framer Puller July 2012 – June 2013

Korrect Optical Louisville, KY

Managed the prescription and frame ordering process for a mid-size company. The company managed a large volume of orders, because they made the lenses and then matched them to the frames.

Managed about 10,000 orders a week. Had to divide the frames and prescriptions per the color-coded process established by the company.

Due to the different state taxes, each prescription and frame had to be carefully checked to ensure that it was being sent to the correct location.

Marisa Payne – *********@*****.*** Page Two

General Merchandise Clerk June 2011 – June 2012

Meijer Louisville, KY

Responsible for re-stocking and replenishing merchandise to proper location. Home goods, Craft, Hardware, Toys, and Sporting goods.

Greeted customers as they entered the store. Helped customers that needed to locate specific merchandise.

Reorganized merchandise when needed to ensure that the store aisles were neat. This helped customers find what they needed and helped maintain the company’s brand.

Supervisor July 2009 – February 2011

Tim Hortons Coffee Shop Calgary, Alberta, Canada This is a 24-hour coffee shop in a busy part of Calgary. The average monthly income for the store was 220,000 (Canadian Dollars)

Supervised 16 staff during the shift to ensure employees performed different functions. This included managing the staff in six separate stations.

Closed cash drawer at shift’s end to ensure cash and receipts are accurate and complete and made daily cash deposits to the bank.

Responsible for inventory and replenishment of store supplies weekly. The average daily sales were: Cup Coffee (1,800), Sandwiches (6,000), Muffins (3,200), Donuts (8,300), Bagels (6,700), Cookies (1,300), and Timbits (2,200).

Business Administrator & Finance Coordinator August 2007 – June 2009

Pastel Confecções Indústria e Comércio Ltda ME Sao Paulo, Brazil

Mid-size Brazilian clothing manufacture company with an average income of US$ 634,000.

Managed cash flow, accounts reconciliation, daily account payable and receivable transactions.

Managed a weekly process with an outside accounting vendor to ensure monthly taxes and obligations were paid on time. Failure to pay the taxes on time, would result in loss of clients and a deterioration of the brand. Coordinate with HR department (External Company), with payroll payments to employees and time keeper, the company employed about 100 workers.

Negotiated contracts with financial institutions. Negotiated with sellers of raw material to the company to have the best option in price and best payment options for the purchase.

EDUCATION AND TRAINING

Business Administration - 2002

Faculdade de Ciências Administrativas e Contábeis Costa Braga – Sao Paulo – Brazil

Specialization in Accounting and Finance 2006

INPG - National Institute of Pos-Graduation – Sao Paulo – Brazil

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