Manager Customer Service

Sandra McDaris

**** *. ****** **., **** *, San Pedro, CA 90731 – 424-***-**** *************@*******.***

Qualifications:

20+ years of credit, collection and AR management

Extensive experience with chargeback collections and vendor compliance

Excellent written and verbal communication

Unsurpassed history in optimizing work tasks for increased productivity

Diverse industry experience: manufacturing, retail, advertising & transportation

Comprehensive knowledge of Collection Laws and GAAP

Extensive multiple accounting software program experience

Tested in the ability to output three times the average person

Various Software Programs including Oracle and Microsoft AX Dynamics

Job experience:

Accounts Receivable and Collection Manager

Lumina Media, LLC

March, 2012 present (4 years 8 months)

Duties/achievements: Reduced and maintain past due from 37% to 5%

Create, streamline and implement Credit/AR policies and procedures

Manage accounts receivable of two separate entities, including collections, account reconciliations, special programs, billing and order approval of 1750 accounts

Work with major retailers pay websites as well as negotiate chargebacks and deductions

Utilize three accounting software programs: Dynamics, MagHub and .Net

Supervise, hire and train staff of four.

Credit and Collection Manager

Seychelles Imports, LLC

September, 2004 March, 2012 (7 years 6 months)

Duties/achievements: Reduced and maintain past due from 22% to 1.5%

Manage accounts receivable, including collections, chargebacks, billing and order approval

Collaborate with apparel factor and utilize major retailers pay websites

Establish in house credit limits and train personnel

Implement company policies and procedures

Head bi-monthly company meetings with sales and customer service to insure prompt order delivery

Prepare weekly management reports to facilitate communication between departments.

Continued on next page

Credit and AR Manager

Tri-Star Electronics International Corporation

May, 1995 August, 1999 (4 years 3 months)

Duties/achievements: Reduced and maintain past due from 17% to 3% past due

Create and implement Credit/AR policies and procedures

Work with government and aerospace contracts, chargebacks and deductions

G/L reconciliation

Perform Financial Statement Analysis to establish credit lines

Redesign precious metal buying and consignment programs

Headed Used Sales Tax project resulting in a substantial monetary return

Headed accounting team in Y2K Oracle computer system conversion

Hire, train and supervise staff of four.

Credit Manager

Smiland Paint Company

September, 1993 April, 1995 (1 year 7 months)

Duties/achievements:

International and major retailers collections, chargebacks and vendor compliance

Tracked and prepared monthly Borrowing Base Certificates

Cash application

Collect Letters of Credit

Financial Statement analysis to maintain and establish credit lines

UCC, ACI Credit insurance and Small Claims filings

Prepared Used Sale Tax Transmittal

Created policies and control procedures

Track Sales Commission

Accomplished a substantial decrease in DSO and improved department's efficiency with a 33% decrease in personnel

Hire, train and supervise train staff of three.

Credit Manager

Emser International

January, 1987 May, 1993 (6 years 4 months)

Duties: Collection and reconciliation of customer accounts, including major retailers and construction firms

Create and implement policies and procedures

File and track nationwide Mechanic Liens

Assisted in computer system conversion.

Hire, train and supervise staff of three

Education: Associate of Science Degree – El Camino College, Torrance, CA - Majors: Accounting and Business Management

Landmark Graduate, Los Angeles, CA – Communications and Self Leadership Program

Contact this candidate