Human Resources Management

GAIL C. WATTS

***** ***** *** ****** **********, CA 91325 Home: 818-***-**** Cell: 818-***-****

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HUMAN RESOURCES EXECUTIVE

Proactive strategic business partner and visionary Human Resources executive with proven ability to develop and execute strategies that support corporate objectives with favorable bottom-line results. Highly skilled in team leadership, organization and leadership development and change management initiatives complemented by technical skills in all HR generalist functions and expertise in talent management, diversity, employee and labor relations and union negotiations. Key competencies include workforce planning, staffing, succession planning, performance management, project management, compensation and benefits administration, HRIS, with a strong business acumen.

CAREER BACKGROUND

THE CALIFORNIA WELLNESS FOUNDATION 2015 - 2017

Director, Human Resources

Provided leadership to develop a strategic plan to promote a values-driven culture to leverage the needs of the Foundation staff. This plan consisted of developing an HR Infrastructure that supported the Foundation’s mission, leveraged technology for efficient and effective processes and staff development to promote and enhanced organization’s core values, interdepartmental collaboration and built a sustainable change framework.

Designed and implemented a change management plan resulting in major changes to the organization - 40 hour work week, new work hours, expanded telecommuting program, and a reduction in PTO cap.

Researched, selected and implemented a Professional Employment Organization (PEO) to provide HRIS system, payroll system and automated time and attendance capability for increased efficiency and reduced costs.

Redesigned performance management system to include goal setting, core and position specific competencies, linked performance to rewards system and automated process.

ST. VINCENT MEDICAL CENTER 2007 - 2015

Director, Human Resources

Provided leadership to the HR staff for this 384 bed tertiary acute care hospital. Performed assessment of department capabilities, strengths and opportunities; proposed changes to increase department’s effectiveness and efficiency. Redefined staff roles for clarity and accountability. Developed policy and procedures based on best practices, consistent HR procedures, and developed management and employee communications plans.

Developed a Human Resources function with capability for inclusion into teams designed to concentrate on day to day operational objectives and long term strategies for overall Medical Center productivity and competiveness.

Developed relationship and strategy to work with two unions to effectively resolve outstanding labor grievances at lowest cost possible including mediation and arbitration. Participate in successful negotiations at the bargaining table to avoid disruption of daily operations. Participate in the Professional Practice Committees designed to constructively discuss improvement related to the utilization of staff and to recommend ways to improve working relationships.

Perform needs assessment plans to address specific department issues and concerns. Provided leadership for annual associate survey and improvement plans resulting in an Award for most improvement results for a large hospital by Healthstream, Inc.

Developed training and development modules for management to enhance management capability and effectiveness.

Developed program for successful recruitment and retention of high performers and a performance improvement plan designed to improve performance of all associates.

Developed and provided guidance and leadership to the Medical Center Wellness Program incentives and program for St. Vincent Medical Center resulting in a “Gold Fit” Designation by the American Heart Association. Participated as Co-Chair of the Daughter of Charity Hospital System Wellness Council.

HEALTH NET, INC. 1999 – 2006

Vice President, Human Resources

Provided human resources support for the Corporate Headquarters group for this Fortune 200 Company. Leading a team of approximately 50 associates, provided leadership and guidance to manage the human assets for high associate engagement and increased productivity.

Key role in redesigning the HR service delivery model for the organization consisting of an Associate Service Center, Centers of Expertise and Strategic Business Partners for business unit support. This transformation resulted in consistent HR practices across the organization and more efficient and effective processes.

Leveraged technology for greater associate and manager self-service tools to increase HR operational efficiency leading to a 50% decrease in HR headcount.

Strategic business partner for leaders of Corporate Headquarters group providing assistance in selection, development planning, succession planning and team development for leadership.

Developed the all Associate Survey for Health Net, including vendor selection, management and presentation of executive summary to top leadership to understand associate satisfaction and measure organization climate.

Provided leadership for the Associate Service Center which streamlined transaction processes and leveraged technology for greater associate and manager self-service tools to increase HR operational efficiency.

Assessed current workforce, determined future workforce needs and developed an operational plan to

eliminate gaps identified.

MEDPARTNERS, INC. 1997 – 1999

Regional Director, Human Resources

Provided HR guidance and consultative services to senior management designed to improve overall effectiveness of the business.

Partnered with business leaders to build organizational capability and market readiness.

Implemented change management processes for a variety of human resources initiatives.

CALIFORNIA HEALTHCARE FOUNDATION/The California Endowment 1995 – 1997

Director, Human Resources

These foundations were formed as a result of Blue Cross of California moving from not for-profit status to for profit status in 1993 as a requirement of the State government. The mission of these foundations was to provide greater access for more affordable healthcare.

Worked with a group of search firms to establish Board of Directors selection process.

Assisted with Board Committees to assist in the development of Committee charters.

Developed Board and Committee compensation and perquisites, as well as compensation and benefit plans for employees.

WELLPOINT HEALTH NETWORKS, INC. / Blue Cross of California 1987 – 1995

Director, Human Resources

Provided HR support for the Corporate Headquarters group and field business units of this Fortune 100 Company.

Provided guidance to a team of 12 that acted as liaisons to the Office and Professional Employees International Union. Participated in two contract negotiations, led team for contingency planning and acted as Step III in the grievance resolution process.

Member of Mergers and Acquisitions team. Conducted desk and on-site due diligences as it related to HR. Also responsible for integration of acquisitions to WellPoint’s policies, procedures, benefits, etc.

EDUCATION

Certificate of Organization Development, Linkage, Inc.

Certificate of Leadership Development, NTL

Completed MMPI Training, The Hay Group

Bachelor of Arts Degree, Human Resources, The University of Kansas

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