Sales Customer Service

EMPLOYMENT HISTORY

Vice President of Sales and Marketing AtLink Services, Oklahoma City, OK 2012-2016

Establish and implement short- and long-range goals, objectives, policies, and operating procedures.

Supervise the planning and development of company marketing and communications materials

Administration of Salesforce team and any other additional sales facing tools

Research and develop strategies and plans which identify marketing opportunities, direct marketing, and new project development

Analyze and evaluate the effectiveness of sales, methods, costs, and results

Devise and implement integrated inbound marketing campaigns across a number of assigned client accounts/enterprise accounts – knowledge of SEO, social media and content

Develop and manage sales and marketing budgets, and oversee the development and management of internal operating budgets

Director of Sales and Marketing

Plan and coordinate public affairs, and communications efforts, to include public relations and community outreach.

Directly manage major and critical developing client accounts, and coordinate the management of all other accounts.

Direct and coordinate company sales and marketing functions

Direct and oversee the company marketing function to identify and develop new customers for products and services

Represent the company at various community and/or business meetings to promote the company

Supervise the preparation, issuance, and delivery of sales materials, exhibits, and promotion programs

Promote positive relations with partners, vendors, and distributors

Recommend and administer policies and procedures to enhance operations

Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures

Manager of Techsupport and Sales Call Center

Training - support theTech teams and other users of the tools supported by the Tech operations team.

Reporting and Analysis – develop and support reports (Business Objects and Call Center).

Meets with key objectives, assisting techchnical representative with toroublshoooting

Reviews and analyzes Techsuppport performances against programs, stats and plans to determine effectiveness.

Advance Tech Support Sprint Nextel, Oklahoma City, OK 2008-2012

Training new agents just out of New Hire how to adapt and efficiently utilize their tools during customer trouble shooting for an issue resolved goal while increasing sales goals.

Assistant Manager - assisting supervisors in agent management, training new policies and procedures for better issue resolved.

Inbound call center: Handling advance tech support trouble shooting primarily related to external clients but may also assist/advise internal clients. Analyzing predominantly routine problems with nonfunctioning electro/mechanical equipment or software applications to identify problem areas and recommend corrective with a result of issue resolved.

Regional Account Manager CAR-Research INC., Houston, TX 2007-2008

Sales of products, policy, and procedures

Contacted key decision makers and consulted on store performance

Trained sales staff on use of CRM and policy and producers

Worked with management and made suggestions for necessary changes to increase performance

Worked with programmers for a more user friendly CRM

Devised a technique for introducing the sales concept and the product to customers

Designed call script that is now used by internet departments

Developed a strategy for attacking and penetrating a customer master list

Business Development Manager Fowler Toyota, Oklahoma City, OK 2006-2007

Set appointments for prospective clients to meet with a member of the sales team

Manage a high volume of customer inquiries by phone, email, text and chat

Enter customer information and update progress into the CRM system

Follow up with existing customers to confirm their satisfaction and generate referrals

Learn and keep current on vehicles, features, and functions

Work in a team environment providing customers a top level experience

Auto Internet Sales Joe Cooper Ford, Midwest City, OK 2005-2006

Set appointments for prospective clients to meet with a member of the sales team

Manage a high volume of customer inquiries by phone, email, text and chat

Enter customer information and update progress into the CRM system

Follow up with existing customers to confirm their satisfaction and generate referrals

Learn and keep current on vehicles, features, and functions

Consultant and Training Copia Consulting, Oklahoma City, OK 2005-2005

Trained car dealership on use of web based sales programs

Trained employees earned top sales position within the first month on the sales floor

Performed all various training facets to customer satisfaction

Continued education to receive certification for a car dealership’s operational functions: inventory, service, appraisal, finance, sales, management and customer service

Trained on designing web pages, email templates, data mining, answering internet leads, priced cars on web sites

Owner/Corporate President Wireless Concepts, Tulsa, OK 1997-2005

Built the business from a modest investment of $10,000 into four retail stores netting $1.5million per year and winning top AT&T Best of Service Awards

Performed ‘hands on’ of all operation functions: inventory, purchasing, sales, human resources, and customer service

Developed script used by employees to determine customer needs, provide customer care and to increase repeat customers

Initiated corporate sales, store layout, and marketing programs which always emphasized customer satisfaction

Developed customer database to promote relations/repeat sales

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