Technology Support Specialist

Customer focused Technology Support Specialist with 20 years of experience application and hardware support. Highly capable in diagnostics, troubleshooting and problem resolution. Diverse background of infrastructure management (networks, server, desktop) and integrated systems support.

PROFESSIONAL EXPERIENCE

Technical Manager

Manager, Plains Marketing Keenesburg, CO. Terminal

• Direct workforce 20+ employees and contractors operating 24x7 facility.

• Manage pipeline / rail loading schedules and work plans.

• Maintain terminal compliance with DOT, PHMSA and FRA regulations.

• Oversee terminal expansion project that increased throughput by 30%.

• Responsible for planning and preparation of annual budget.

Terminal Systems Specialist

Systems Administrator, Plains Rocky Mtn. Products Pipeline District.

• Oversee all systems administration, server monitoring, storage, backup / recovery, and data replication with goal of 100% uptime.

• Maintain application, database and industrial control servers at 5 truck loading terminals, achieving 99.8% availability of mission critical systems.

• Provide direct customer support for 30 internal employees and 9 business partners accessing inventory control and accounting systems.

• Diagnose and resolve issues with networked workstations, servers, printers, industrial control hardware.

• Image, configure and deploy desktop / laptop computers.

• Plan and implement projects to upgrade automation system servers, hardware and software.

• Train internal employees and business partners in use of control and accounting systems.

• Develop distributed terminal ticketing and inventory application to monitor system inventory gain/loss.

Kaneb Pipe Line Company Products System, Wichita, KS.

• Systems Administrator for 11 terminals in 5 state area.

• Manage $1MM system technology infrastructure, transitioning servers and client systems through OS and application updates.

• Develop standard operating procedures for data replication, drive imaging and configuration process.

• Provide direct break/fix support resolving hardware, software and network performance issues.

• Implement business system, linking 11 terminals to central office servers, replicating transactions and providing unified controls.

Skills

Microsoft OS XP-10

Microsoft Server 2003-2012

Microsoft Office Support

Microsoft SQL Server

Customer Support Leadership

Purchasing / Procurement

Desktop Break/Fix Support

Desktop Imaging Deployment

LAN / WAN Networking

Citrix LogMein Bomgar

Vmware (WS/ESX)

Server Hardware Repair

Android /iOS Device Support

Delphi / C++ / Shell Scripting

Industrial Control Hardware

Industrial Data Acquisition

FactorySuite / Wonderware

Industrial Wireless / Mesh

Video Security Systems

Maximo Work Order System

CSI/FMC Fuelfacs Systems Borque Yardmaster/Railtrac

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