Front Office Manager

JASIM SULAIMAN

Contact: Mobile. +91-756******* or +91-892******* E-Mail: *****.****@*******.***

To obtain a challenging assignment in the area of Hospitality Operations with an organization of high repute to utilize my skills and experience gained over the years.

PROFESSIONAL PROFILE

A result oriented professional offering more than 10 years of rich experience in Hotel Operations namely Front Office, Food and Beverage and House Keeping.

Practical and business focused approach to achieve organization goals coupled with interpersonal, communication, analytical & presentation skills.

EMPLOYMENT DETAILS

NIRAAMAYA RETREATS SURYA SAMUDRA KOVALAM, India, worked as FRONT OFFICE MANAGER from July 2016 to Mar 2017 Niraamaya Retreats Surya Samudra is a member of (No. 1 ranked out of 51 hotels in Kovalam, India.) https://www.tripadvisor.in/Hotel_Review-g311295-d446942-Reviews-Niraamaya_Retreats-Kovalam_Kerala.html

Oversee the Front Office Operations to maintain high standards and follow all safety policies

Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

Ensure regular and VIP guests are recognised by the team

Maximise room occupancy at best rates and use up-selling techniques to promote hotel facilities.

Setting departmental objectives, prepare budgets, policies, and new procedures in-case if required.

Monitor the grooming and performance of team members with an emphasis on training and teamwork

Ensure Team Members have current knowledge of hotel products, facilities, pricing and policies, as well as knowledge of local attractions and events happening around

Maintain good communication and working relationship with inter hotel departments

Monitor staffing levels as well as recruiting, training and developing the team

Conduct monthly communication meetings, in the absence of Hotel Manager, and produce minutes

Co-ordinate with Human Resources in regards with staff performance issues in compliance with company policies and procedures

Exceed guest expectations of each guests and handle their complaints to ensure 100% satisfaction on the service provided

Take quick actions on medical emergency or any other situations and make incident report accordingly

HYCINTH BY SPARSA, Trivandrum, India, worked as DUTY MANAGER from June 2015 to July 2016 (No. 1 ranked out of 86 hotels in Trivandrum, India.) https://www.tripadvisor.in/Hotel_Review-g297637-d5010674-Reviews-Hycinth_By_Sparsa-Thiruvananthapuram_Trivandrum_Kerala.html

BANANA ISLAND RESORT DOHA BY ANANTARA, QATAR as Supervisor in Front Office department from Mar 2014 – May 2015 (1 year and 2months)

BURJ AL ARAB, Dubai, UAE as Executive Butler,

October 2011 – January 2014 (2years and 3months)

ONE & ONLY Royal Mirage, Dubai, UAE as Senior Front Office Associate

February 2008 to September 2011 (3years and 7months)

LE MERIDIAN Resort & Convention Centre, Cochin, India as GSA in Front Office

October 2007 to February 2008 (4 months)

The Mercy Hotel, A 4* Pre-opening Hotel in front of Cochin Shipyard, Kerala as Front Office Assistant

February 2007 to October 2007(8 months)

EXTRAMURAL ENGAGEMENTS AND ACHIEVEMENTS

Part of pre-opening team at Anantara resorts, Minor Hotes group, Doha, Qatar 2014

Extra mile award for outstanding work & dedication at Burj Al Arab, Dubai 2012

Foundation Certificate Course in Food Hygiene from Chartered Institute of Environmental Health, UK.

Certified as Proficient in Front Desk Up selling from TSA Training service, Dubai 2011

Creating Ultimate Experiences to the Customers, Burj Al Arab, Dubai 2011

Guest Services “Standards of Excellence” Training, Burj Al Arab, Dubai 2011

Level 2 Award in Food & Safety in Catering, Burj Al Arab, Dubai 2012

Completed programme in HACCP Awareness from Dubai Municipality, Dubai 2012

Awarded for best receptionist of the month several times, One & Only Royal Mirage, Dubai 2010

Service Excellence, Guest Care Calendar, One & Only Royal Mirage, Dubai 2008

First Aid and Fire Fighting Training, One & Only Royal Mirage, Dubai 2009

Motivational Workshop on Guest Service Vision, Le Meridien, Cochin 2007

EDUCATIONAL CREDENTIALS

Masters in Business Management, Sikkim Manipal University, India (2014-2017 Pursuing)

Bachelors in Hotel Management and Tourism, Dr. JGM Institute of Hotel Management, Kerala, India (2004-2007)

TECHNICAL SKILLS

Opera

Micros

MS Office

WIN HMS

Lucid

Property management systems

PERSONAL PROFILE

Date of Birth : 21 March 1985

Languages Known : English, Hindi, Malayalam and (Arabic basic)

Address : Smiles, East Valamkulam, Pozhiyoor P.O, Trivandrum, India

Nationality : Indian

Passport no. : M9767775

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