Customer Service Sales Representative
Resume:
Isra Abdelwahab
Green Duck Ln
Fairfax, VA, *****
*********@*****.***
Objective:
To obtain a position in the field of information technology where I may grow my skills and cultivate a career.
SKILLS:
• Advanced Computer User
• Bilingual – Proficient in Arabic and English language, Written and Oral
• Ability to Follow Direction and Lead When Necessary
• High Expectations of Delivering Great Customer Service
• Knowledge of computer programs and web page design: Microsoft Office suite, Oracle, Visual Basic, SQL server, Java programming, Html, Photoshop, Flash, PHP, and CSS.
•Work well in a stressful environment and understand the importance of project deadlines.
EDUCATION:
George Mason University, Fairfax, VA
• Bachelor’s degree in Information System Technology (Web Design and Multimedia) (2013)
Northern Virginia Community College, Alexandria, VA
oAssociate degree in Information System Technology (2008)
oDean’s List: Northern Virginia Community College (2007, 2008)
WORK HISTORY:
Therapeutic Alliance LLC 01/2015-Current
Billing Coordinator
oReview clients billing statements to ensure accuracy of information.
oSubmit claims and resubmit denied claims.
oAnswer questions and resolve problems regarding medical billing activities.
oVerify billing information posted.
oTrack and resolve billing discrepancies.
oResponsible for managing claims.
oMaintain payment status and billing records.
oPrepare reports and perform analysis of billing documents.
oVerify patient’s insurance coverage
Swissport international Ltd., Dulles, VA 06/2014 – 01/2015
Office Agent
oPrepare airline and customs documentation
oComply with company’s Standard Operating Procedures (SOP) and policies
oEnsure paperwork is prepared timely and accurately
Fairfax County Neighborhood and Community Service. 05/2008 - 12/2012
Computer Lab Assistant
oCoordinating the development and teaching a variety of educational classes, particularly in computer usage.
oPlan, organize, and facilitate after-school programs for school-age children in a community Center.
oAssess student needs and interests to develop suitable programs.
Lord & Taylor, Alexandria, VA 11/ 2007 -09/2008
Customer and Sales Representative
oProvided customer service.
oHandled cash and credit card transactions.
oAssisted in receiving and forwarding customer telephone calls to the appropriate departments.
References available upon request.
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