Customer Service Management
Resume:
Jacqueline Hull
San Francisco, CA • 415-***-**** •*****************@*****.***
Skills Summary
Business Management /Office Skills
●Accounting, payroll, AP/AR, sub-contracted negotiations, ordered materials
●Managed office and acted as liaison between property owners and tenants
●Developed estimates for scope of work, timeframe and project costs
●Maintained detailed daily log of work completed for reports to property owners
●Assisted clients with computers, resumes, cover letters, emails, copies and fax
●Typed job announcements and updated resource information for clients
● Inspected equipment, and practices to ensure compliance with safety standards and government regulations
●Investigated accidents to identify causes and identify how accidents could be prevented in the future
Banquets/ Events Management
●Employee of the month, Fountain Grove Inn, Santa Rosa, CA, 2005
●Promoted from banquet server to banquet captain to banquet supervisor
●Assigned daily tasks and event responsibilities to floor staff for 6 banquet room and off-site event
●Co-coordinated timelines between event host and kitchen staff
●Ordered food, set, and audio visual inventory based on weekly event orders
●Collected all money and balanced daily totals
●Held meeting to evaluate and improve efficiency using last year’s revenue as a guide
●Worked in cooperation with event host to facilitate events throughout Sonoma County
●Assigned and directed security crew
Construction
Apprentice Carpenter
●Cut and lay tile
●Hung, patched, taped and mud drywall
●Installed laminate counter tops
●Replaced molding
●Refinished hardwood floors
●Replaced and refinished kitchen cabinets
Construction, General
●Measured gases in leach field while retaining wall was built to ensure worker safety
●Wrote test inspection reports describing results
●Used mass flow leak testers, calorimetric leak testers, gas level testers
●Used a variety of hand and power tools to disassemble Navy ships and fishing ships
●Operated heavy equipment such as Gradall Excavators and forklifts
WORK HISTORY
Business Management /Office Work 5.5 years
NuLook Construction, San Francisco, CA (Co-Owner) 5 years
Front Desk Intern, Comprehensive Access Center, San Francisco, CA 6 months
Events Management 7 years
Banquet Supervisor Fountain Grove Inn, Sonoma County, CA 4 years
Event Services Aide, County of Sonoma, CA 3 years
Jacqueline Hull
Page Two
Construction 7 years
NuLook Construction, San Francisco, CA (Apprentice Carpenter) 5 years
Navy Ship Dismantler, Hunters Point Shipyard
San Francisco, CA 1 years
Data Collector Field Monitor, Environmental Resource Group
Petaluma, CA 10 months
EDUCATION
Dean’s List, High Honors, Santa Rosa Junior College 2006-2009
Received Sonoma County Farm Trails Scholarship
High School Diploma, Jefferson Wilderness Program, Daly City, CA
Solar Intensive Training, YCD, San Francisco, CA 12-2015
Home Inspection, vocational training, online course, Stratford career Institute 2009
Natural Resource Management, Santa Rosa Junior College 2006-2009
Certifications and Awards
●Hazwoper, Confined Space certified 1998-1999
●Employee of the month, employee of the year, Fountain Grove Inn 2005
●Received Sonoma County Farm Trails Scholarship, 2006
●Deans High Honors, Santa Rosa Junior College 2006-2009
●California Safe Boating Certified 2009
●Occupational Safety and Health Professional 6-2015
●Effective Accident Investigation 4-2014
●Effective Safety Committee Operations 4-2014
●Hazard Analysis Control 4-2014
●Osha 10 4-2014
●Osha Management 4-2014
●Safety and Health Committee / Team Leader 6-2015
●Occupational Safety and Health Supervisor 6-2015
●Occupational Safety and Health Specialist 6-2015
●Osha Flagging 12-2015
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