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Customer Service Management

Location:
San Francisco, CA
Posted:
July 27, 2017

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Resume:

Jacqueline Hull

San Francisco, CA • 415-***-**** •ac1ity@r.postjobfree.com

Skills Summary

Business Management /Office Skills

●Accounting, payroll, AP/AR, sub-contracted negotiations, ordered materials

●Managed office and acted as liaison between property owners and tenants

●Developed estimates for scope of work, timeframe and project costs

●Maintained detailed daily log of work completed for reports to property owners

●Assisted clients with computers, resumes, cover letters, emails, copies and fax

●Typed job announcements and updated resource information for clients

● Inspected equipment, and practices to ensure compliance with safety standards and government regulations

●Investigated accidents to identify causes and identify how accidents could be prevented in the future

Banquets/ Events Management

●Employee of the month, Fountain Grove Inn, Santa Rosa, CA, 2005

●Promoted from banquet server to banquet captain to banquet supervisor

●Assigned daily tasks and event responsibilities to floor staff for 6 banquet room and off-site event

●Co-coordinated timelines between event host and kitchen staff

●Ordered food, set, and audio visual inventory based on weekly event orders

●Collected all money and balanced daily totals

●Held meeting to evaluate and improve efficiency using last year’s revenue as a guide

●Worked in cooperation with event host to facilitate events throughout Sonoma County

●Assigned and directed security crew

Construction

Apprentice Carpenter

●Cut and lay tile

●Hung, patched, taped and mud drywall

●Installed laminate counter tops

●Replaced molding

●Refinished hardwood floors

●Replaced and refinished kitchen cabinets

Construction, General

●Measured gases in leach field while retaining wall was built to ensure worker safety

●Wrote test inspection reports describing results

●Used mass flow leak testers, calorimetric leak testers, gas level testers

●Used a variety of hand and power tools to disassemble Navy ships and fishing ships

●Operated heavy equipment such as Gradall Excavators and forklifts

WORK HISTORY

Business Management /Office Work 5.5 years

NuLook Construction, San Francisco, CA (Co-Owner) 5 years

Front Desk Intern, Comprehensive Access Center, San Francisco, CA 6 months

Events Management 7 years

Banquet Supervisor Fountain Grove Inn, Sonoma County, CA 4 years

Event Services Aide, County of Sonoma, CA 3 years

Jacqueline Hull

Page Two

Construction 7 years

NuLook Construction, San Francisco, CA (Apprentice Carpenter) 5 years

Navy Ship Dismantler, Hunters Point Shipyard

San Francisco, CA 1 years

Data Collector Field Monitor, Environmental Resource Group

Petaluma, CA 10 months

EDUCATION

Dean’s List, High Honors, Santa Rosa Junior College 2006-2009

Received Sonoma County Farm Trails Scholarship

High School Diploma, Jefferson Wilderness Program, Daly City, CA

Solar Intensive Training, YCD, San Francisco, CA 12-2015

Home Inspection, vocational training, online course, Stratford career Institute 2009

Natural Resource Management, Santa Rosa Junior College 2006-2009

Certifications and Awards

●Hazwoper, Confined Space certified 1998-1999

●Employee of the month, employee of the year, Fountain Grove Inn 2005

●Received Sonoma County Farm Trails Scholarship, 2006

●Deans High Honors, Santa Rosa Junior College 2006-2009

●California Safe Boating Certified 2009

●Occupational Safety and Health Professional 6-2015

●Effective Accident Investigation 4-2014

●Effective Safety Committee Operations 4-2014

●Hazard Analysis Control 4-2014

●Osha 10 4-2014

●Osha Management 4-2014

●Safety and Health Committee / Team Leader 6-2015

●Occupational Safety and Health Supervisor 6-2015

●Occupational Safety and Health Specialist 6-2015

●Osha Flagging 12-2015



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