Customer Service Manager

Alexandria Webb

ACCOUNTANT - Ice Industries

Greenwood, MS 38930

******************@*****.*** - 662-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

ACCOUNTANT

Ice Industries - Grenada, MS - 2015-08 - Present

Partner in executing all accounting processes and functions, to include general ledger, fixed assets, journal entries, A/P, A/R, month-end close, bank/account reconciliations, and the preparation of balance sheets, financial reports and income statement results/analyses. Assist management in budget and forecast preparation; lead the review/analysis of all processes to ensure the accuracy of accounts and financial reports.

• Analyze trends, costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses; prepare balance sheet account reconciliations to ensure general ledger integrity.

• Summarize and deliver reports to management on complex financial status; prepare balance sheet, P&L statements, and various other financial reports.

• Implement accounting control procedures, resolve accounting discrepancies/irregularities, and maintain database.

• Identify and resolve complex and/or unexpected variances during month and year-end close processes.

• Advise staff in the handling of non-routine reporting transactions; recommend and implement policies/ procedures.

• Prepare monthly journal entries (cash and accrual basis) to properly record assets, liabilities, income and expenses.

ASSISTANT STORE MARKET MANAGER

Walmart Stores, Inc - Greenwood, MS - 2014-06 - 2015-09 Partnered in managing all aspects of daily store operations, to include succession planning, financial oversight, variance analysis, and the recruiting, hiring, training and performance of diverse employees in accordance to store policies. Assisted with driving daily business strategy, sales, financial performance, and compliance.

• Performed comprehensive variance analysis and determined root-causes for each significant variance; managed month-end closing cycle and organized processes to support 40% reduction in month-end close.

• Assist with personnel records, policy and procedure manuals, process personnel, and ensured compliance; participated in community outreach programs.

• Enforced and provided direction and guidance to hourly staff on proper customer service approaches and techniques to ensure customer needs, complaints and issues were successfully met and resolved.

• Reviewed POS and refund review reports per shrink matrix to identify or investigate theft. EDUCATION

BUSINESS ADMINISTRATION

Mississippi Valley State University - Valley, MS

2014-05

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