Customer Service Sales
Resume:
Kelcey E. Culpepper
Atlanta, GA 30312
Phone 404-***-****
Email: **************@*****.***
LinkedIn URL: www.linkedin.com/in/kelceyculpepper777
Summary of Qualifications:
I am an experienced Virtual Executive Assistant with a customer service work ethic. I have received ample training through academics and seven years plus of experience. I am a self-motivated team player who constantly strives to exceed the standards, requirements, and expectations of my position.
Key Qualifications
Supported the management of a 2 million dollar marketing budget
Supported the coordination a 26 Million dollar, 501 room, complete hotel renovation
Supported a sales team of 200
Supported numerous C-Level Executives
Summary of Skills:
* Adobe Photoshop
* Agile Software Development Processes
* Answering Multi-line Phone System
* Asana
* Buy Efficient (Inventory Management)
* Customer Service (Client Interaction)
* Event Coordination
* Excellent communicator (Both oral and written)
* IBM Software tools
* Marketing
* MAS 90 (Sage 100) Accounting Tools
* MS Project
* Office Management Skills
* Organizing, Scheduling, and the preparing of Executive Meetings and Conference Calls
* PMP
* Quick Books
* RPos / Micros System
* Salesforce
* SAP Accounting Tools
* SharePoint
* Google Applications
* Travel Coordination
* SharePoint
* Windows XP & Windows 7 Operating Systems/ * Microsoft Office Suite
(Word, Powerpoint, Excel, Presentation, Outlook)
* QuickBooks
* Yardi
Experience:
The Shafiq Group February 2016- Present
Virtual Executive Assistant
* manage the President’s Email Inbox
* created complex inventory spreadsheets
* provided support to the Sales team
* coordinated travel arrangements
* Provided customer service functions for clients
* Conducted the onboarding of new hires
* organized and created access data base for merchandised locations
* Prepare reports on project financial aspects and progress
*Recruiting Initiatives
* Handled and organized detailed projects with a high level of accuracy
The Crowne Plaza Atlanta Midtown June 2014- January 2016
Executive Assistant
* Prepared and organized confidential documents for the General Manager
* managed the partnership with vendors and manufacturing organizations
* Organized quarterly meetings
* Provided exceptional communication to all departments
* created daily news briefing for staff to communication
* Created Excel spreadsheets and PowerPoint databases as requested
* Partnered with Sales team to coordinate promotional events surrounding the grand opening
* Managed and Coordinator monthly initiatives
* Assisted with project closure activities
* Collaborated with Sales and the Marketing team to increase sales and support data entry.
Aspire Capital - Duluth, GA Dec 2010 – July 2014
Office Manager
* Prepared and organized sales data for the Executive Team
* used data to create promotional campaigns
* maintained communication between the company and vendors
* Organized schedules and appointments for executives
* provided support to the Sales Team of 3-30
* Organized Events for promotion
* Managed all marketing merchandise being deployed into the field
* Responsible for all accounts receivable tasks
* Created an Inventory Management process and procedure
* Created ethical and compliance reporting
Georgia State University - Atlanta, GA Aug/2008 – Jan/2010
Student Coordinator
* Created diversity awareness and leadership training programs
* Coordinated the training programs
* Assisted resident advisers with house-wide events
* Performed re-entry surveys for returning students
* Managed the tracking of re-entry students for University Records
* Managed all incoming payments from students- balanced out all student accounts
* Managed (graduation) Exit Interviews
* Coordinated Diversity and Leadership Housing Events with students
Education:
Georgia State University, Atlanta, Georgia
Master’s in Administration- In Progress
Bachelors of Art Degree - Sociology/Class of 2013
Internship- Rothschild Capital Fall 2013
Organizations & Activities:
Member of Zeta Phi Beta Sorority Incorporated
CaribSa
Hands on Atlanta
DECA
Business Association of Atlanta
Accolades:
Saving Generations: Mentor of the Year 2011-2012
Project Management Methodology Certification
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