Customer Service Manager

Adlean P. Ford, SHRM CP-SCP (candidate)

ac1is1@r.postjobfree.com Kennesaw, GA 30152 678-***-****

PROFESSIONAL SUMMARY:

Experienced Sr. Talent Acquisition Recruiter Consultant performing full life cycle corporate recruiting in various industries within multiple markets.

High volume recruitment of 25 to 40 open requisitions with multiple openings while meeting and exceeding SLA's for time to fill.

10+ years of experience working virtually/remotely from my home office as well as on client site.

Performed training and facilitation of policies & procedures, internal recruitment processes and training of various Applicant Tracking Systems (ATS).

Exceptional correspondence, organizational, communication and interpersonal skills have served as an asset in my ability to build and maintain rapport among coworkers, management staff as well as clients and candidates.

Proven abilities to be sharp and creative in assessing needs, establishing and working within time restraints or other guidelines, as well as problem resolution.

Ability to source, prescreen and recruit various professionals utilizing various interviewing methods. i.e., behavioral, video, telephonic, face-to-face, etc.

Industries include but not limited to: Information Technology, Engineering, Manufacturing, Healthcare, Clinical, Nursing, Pharmaceutical, Light Industrial, Education, Financial, Retail, Marketing and Advertising, Government

Skill sets include but are not limited to: IT professionals, VP Engineering, CEO, Programmer, Software Engineer, Network Engineer, Systems Architect, Systems Administrator, UX/UI Developer/Designers/Consultants, Digital Analytics, Computer Operators, Analyst, Business Analysts, Financial Analyst, Purchasing Agent, IT Supervisor, Operations Managers, District Sales Manager, Programmer Analyst, IT Director, Project Manager, Program Managers, Help Desk professional, Systems Administrator, Claims Processor, Customer Service Rep, Nursing, Educators, Marketing - CRM, SAP-CRM, SAP Consultants, SAP Administrators, Consumer Insights, Customer Analytics, Integrated Media, Social Media, Advertising, Digital Media, Print, Mobile, Copywriting, Content Editing, Blogging, Brand Management, Merchandise & Category Marketing, Supply Chain Management, Distribution Center, General Manager, Assistant General Manager, Operations Manager, Area Supervisor, Logistics, Transportation, HR Generalist, Staffing Specialists, Industrial Engineers, Supply Chain Engineers, Logistics Analyst, etc.

PROFESSIONAL/TECHNICAL SKILLS

Recruitment: Agency, Corporate & Executive Recruitment, Staffing/Contract Recruitment, Talent Acquisition, Recruitment Process Outsourcing(RPO), Vendor Management, Talent Consultant, Sourcing, Project Staffing Coordination, HR Generalist, HR Coordinator

Applicant Tracking Systems(ATS)/(CRM): Taleo, Brass Ring, RecruitMax, PeopleSoft, Pereless, PeopleFluent, PeopleClick, Webhire, Branch Auto, Avature, TalentSource(SalesForce), Jobvite

Vendor Management Systems (VMS): PeopleNet, Chrysler S.T.E.P System

Video Interviewing System: Async Interview, HireVue, WebEx, Skype

Web-based Applications: Monster, Dice, CareerBuilder, Indeed, BullHorn Reach, Glassdoor, The Ladders, Allegis, ProveIT, Virtual Career Fairs

Social Media Sites: Linkedin, Facebook, Twitter, Instagram, and more.

PROFESSIONAL WORK EXPERIENCE

Kennesaw State University, Kennesaw, GA 03/2017-06/2017

Pursued Human Resources Management SHRM-CP/SCP Certification while seeking employment

Talent Acquisition Consultant Contract roles:

UnitedHealth Group(virtual/remote) - (contract) 07/2015-12/2016

Contracted through Equity Staffing Group Sr. Recruiting Consultant with UnitedHealth Group

Hired professionals for UHG Business Operations divisions in Training Design & Facilitation, Report Development / Analytics, and Finance/Accounting, IT & Engineering as well as Executive Assistant placements. Support roles across all UHG Businesses.

Full Life Cycle Recruitment with a requisition load of up to 40 openings supporting multiple managers within multiple markets.

Conducted an average of 3-5 Intake/Discovery calls weekly with hiring managers to assess recruitment needs.

Met and exceeded weekly expectations, closing out 15-20 requisitions monthly while obtaining an average of 3 to 5 new requisitions weekly.

Met and exceeded SLA within the Gold and Platinum levels of 45-60 days to fill

Drove candidate experience and promoted brand throughout selection and negotiation process.

Served as trusted business partner to executive leaders and human capital partners throughout the recruitment process.

Utilized a variety of creative sourcing strategies, including cold calling, networking and social media as well as HireVue through the screening process.

Provided weekly status updates and feedback to managers for service level agreements (SLA).

Partnered with compensation and human capital to design competitive and attractive offer packages, including stock and relocation, when needed.

Acted as Mentor and Subject Matter Expert for recruiting processes and procedures, recruiting applications and communication applications for new recruiters

Extended offers to candidates and preparing for on boarding with 98% acceptance rate.

SPECIAL PROJECTS:

Class hiring initiative for Optum

Mass call center ramp-up hiring for class sizes ranging from 20+ new hires

Facilitation and participation of onsite job fairs

Workforce Process Improvement

Part of a team responsible for streamlining the recruitment process for 2017 class hiring for Optum

Virtual Job Fair facilitation

Participated with assisting job fair attendees of Diversity Virtual Job Fair

Participated with assisting job fair attendees of Military & Veteran’s Virtual Job Fair

New Recruiter Trainer/Mentor (virtual)

Conducted training and facilitation of policies & procedures, internal recruitment processes

Conducted training on all Recruiter Application Systems (Taleo, Talent Source, GSS System, HireVue, WebEx, Jabber)

Accenture Atlanta, GA - (short-term contract) 1/2015-10/2015

Contracted through BCForward(virtual/remote) Sr. Recruiter, Corporate Talent Acquisition

Recruited for the Accenture Operations/BPO SDO/ North America team supporting recruitment efforts for clients in industries such as: Technology, Healthcare, Pharmaceutical, Telecommunications, Multimedia; Accenture Digital (Analytics, Interactive & Mobility)

Recruitment for but not limited to: Digital Marketing - Digital Marketing & Media Strategist, Sr. Digital Manager, Brand Lead/Engagement Lead, Digital Project Manager, Digital Global Program Lead, SAP-CRM, SAP Consultants, SAP Administrators, Software Engineers: UX/UI Developer/Designers/Consultants, Functional Testers, Test Automation Developers, Test Data Management and Quality Assurance.

Involved in the sourcing, screening and hiring function for the BPO Organization

Interacted on a timely basis with the client to understand specific hiring requirements

Identified screening criteria and screens pre-qualified candidates, presenting a shortlist to hiring manager for review

Monitored and tracks candidate pipeline and ensures it is adequate to meet the requirements of the open vacancies.

Provided feedback on candidates to hiring managers, agencies and/or directly to candidates.

Provided regular weekly status updates and feedback to managers.

Ensured the recruitment process/life cycle was completed in a fast, efficient and professional manner at all times, minimizing the time to hire.

Extended and negotiates offers

The Home Depot Atlanta, GA - (short-term contract –extended to multiple assignments) 4/2014-1/2015

Contracted through Aerotek(virtual/remote and onsite) Corporate Recruiter

Aerotek Atlanta, GA - (short-term contract –extended to multiple assignments) 4/2014-1/2015

The Home Depot (virtual/remote and onsite)

Recruiter, Corporate Talent Acquisition4/2014-1/2015

Corporate Recruiter for the Marketing and Advertising for online banner advertising as well as the Supply Chain departments

Sourced qualified candidates utilizing multiple recruitment sources, i.e. social media, applicant tracking systems, job postings,

networking, referrals

Involved in intake meetings with hiring managers to assess departmental needs

Provided weekly status report updates of recruitment and interviewing process of candidate pool

Extended and negotiated offer

Modis Atlanta, GA (virtual/remote and onsite)- (short-term contract) 9/2013-1/2014

Carter’s Corporation IT Staffing Project Coordinator/Technical Recruiter

Internal client facing and master vendor coordination.

Project Coordination and client Talent Acquisition functions.

Recruitment of 40+ various direct hire IT professional and Director level roles as well as retail IT roles

Candidate management, candidate screening, client management, vendor management and operations.

Responsible for the recruitment/management of diversity applicants to fill a percentage of the roles.

Managed the internal client and approved vendor relationship and partner with director level contacts on a daily/weekly basis to assess hiring needs, requirements and IT staffing performance.

Managed the full life cycle recruiting process including updating Applicant Tracking System, managing submittals, screening top candidates

Scheduled interviews candidate with Hiring Managers, Directors, Sr. Directors, Sr. Human Resource Managers, VP’s, Sr. VP’s as well as the CEO and debriefing after interviews.

Maintained strategic partnership with our client through a detailed understanding of their business, corporate policies and processes.

Managed IT Recruiting team and vendor relationships

Scheduled travel and hotel arrangements for out of state candidates

Assisted with various HR functions

Extended and negotiated offer and prep for orientation

Life University Marietta, GA Human Resources Assistant (part-time) 10/2009-9/2013

HR Generalist and other HR Office functions

Assisted with recruitment process of various roles in Education, Finance, IT, Clinical

CIGNA Corporation (virtual/work at home) Talent Consultant/Nurse Recruiter 5/2008-6/2012

Internal client facing Full Desk/Life cycle recruitment including: sourcing, screening, interviewing, on boarding, new hire orientation, applicant tracking.

Responsible for the recruitment of diversity candidates.

Developed and implemented strategies to source qualified diverse candidates to meet requirements for mid to high level positions from internal, external and/or referral candidate pools.

Utilized various recruitment and sourcing strategies of cold calling, networking, employee referral, candidate referral, internal applicant tracking system, local job fairs, social media, onsite open house job fair, posting on job boards

Conducted strategy/intake meetings with hiring managers to access departmental needs

Provided weekly status report updates of recruitment and interviewing process of candidate pool

Participated as part of the recruiting team to provide high quality, timely and cost-effective staffing and placement services to internal customers.

Built relationships with candidate pools and ensure timely communication regarding placement decisions. Utilize independent judgment and discretion, provides total staffing service to clients, e.g. recruitment strategy, sourcing, and candidate assessment and selection and complies with all legal requirements.

High volume recruitment 50+ openings of various direct hire IT professionals as well as other special niche openings in various markets and locations

High volume class hiring ramp-up recruitment of 250+ Customer Service and Claims Processor professionals for call center and RN ramp-up hiring.

Direct hire recruitment of Nursing professionals, Claims Processor, Customer Service, Pharmacy, IT professionals as well as other special niche openings in various markets and locations

Extended and negotiated offer

EDUCATION

Kennesaw State University, Kennesaw, GA March 2017-June 2017

Human Resources Management SHRM-CP/SCP Certification

HR Competencies HR Strategic Planning Talent Acquisition Risk Management

Diversity and Inclusion U.S. Employment Law and Regulations Workforce Management Total Rewards

Learning and Development Employee Engagement and Retention Structure of the HR Function Technology Management

Life University, Marietta, GA Business Administration/Management Major

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